Uncubed
   

Contact Center Transformation Manager

Accenture, Ontario - Toronto, Canada

Accenture drives innovation to improve the way the world works and lives.


Basic Qualifications

  • Contact Center strategy and operating model design and roadmap formation

  • Direct distribution models (digital and contact center) strategy and transformation

  • Well versed in Contact Center Technologies

  • Experience in Service and Sales – preferably within AI space

  • Distribution model design, and strategic roadmap formation

  • Experience in Value Casing and Business casing for different transformations

Professional Skill Requirements

  • Proven ability to build, manage and foster a team-oriented environment

  • Proven ability to work creatively and analytically in a problem-solving environment

  • Desire to work in an information systems environment

  • Excellent communication (written and oral) and interpersonal skills

  • Excellent leadership and management skills

  • Proven ability to manage large transformation programs management

  • Excellent project management skills

Our Commitment to Inclusion & Diversity


At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


About Accenture


Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

About Accenture

Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.


Be a Better Accenture Candidate

Learn skills and get an insider's look at Accenture when you watch classes taught by their top employees.

Want to learn more about Accenture? Visit Accenture's website.