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Infrastructure Technical Specialist - 3757431

Accenture, MA - Cambridge, USA

Accenture drives innovation to improve the way the world works and lives.


Position Description

Position Scope Responsible for providing Advanced OS and Software Issue Resolution as remote support agents need to be able to triage an ambiguous problem and eventually use the tools available to him her to resolve the issue.

Other responsibilities include:

Call Logging Opening a Trouble Ticket based on Severity Level, Call Monitoring Prioritization Call update Call Escalations Tracking each call to Resolution.

Responsibilities for Position:

  • Installing troubleshooting various Desktops, Workstations Servers. Installing troubleshooting various operating systems like Windows 2000 Professional, XP, Vista, Win 7, Win 2K Win 2K3 server, Ms Office MS Outlook.
  • Knowledge of system optimization for good system performance. Knowledge of Installing, Configuring, Uninstalling, and Remediating common applications and software.
  • Knowledge of Active directory. Knowledge in Registry editing. Removal of different types of viruses, malicious software s and spy wares.
  • Knowledge of different types of Antivirus and Spy ware. Daily Backup, Windows updates and also looking into remote installation, remote problem solving, installing configuring network printers.
  • Using remote connection tools LMI, PC Anywhere, GoToMyPC, RDP, VNC, TeamViewer, Citrix .
  • Using ITSM or any other incident management system. Advanced Malware Removal without reimaging, PC Optimization PC Tune Up, Triage of Registry issues and ability to resolve, Triage of Event Viewer error codes and ability to resolve, Triage of network, intranet and Software installation 40 apps , Advanced Software Configuration 40 apps , Advanced Software Support 40 apps , Call Logging Opening a Trouble Ticket based on Severity.

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is {{$54,100 - $91,199 }} and information on benefits is here  



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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


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Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

About Accenture

Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.


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