Infrastructure Technical Specialist - 3757431

Accenture, MA - Cambridge, USA

Accenture drives innovation to improve the way the world works and lives.

Position Description

Position Scope Responsible for providing Advanced OS and Software Issue Resolution as remote support agents need to be able to triage an ambiguous problem and eventually use the tools available to him her to resolve the issue.

Other responsibilities include:

Call Logging Opening a Trouble Ticket based on Severity Level, Call Monitoring Prioritization Call update Call Escalations Tracking each call to Resolution.

Responsibilities for Position:

  • Installing troubleshooting various Desktops, Workstations Servers. Installing troubleshooting various operating systems like Windows 2000 Professional, XP, Vista, Win 7, Win 2K Win 2K3 server, Ms Office MS Outlook.
  • Knowledge of system optimization for good system performance. Knowledge of Installing, Configuring, Uninstalling, and Remediating common applications and software.
  • Knowledge of Active directory. Knowledge in Registry editing. Removal of different types of viruses, malicious software s and spy wares.
  • Knowledge of different types of Antivirus and Spy ware. Daily Backup, Windows updates and also looking into remote installation, remote problem solving, installing configuring network printers.
  • Using remote connection tools LMI, PC Anywhere, GoToMyPC, RDP, VNC, TeamViewer, Citrix .
  • Using ITSM or any other incident management system. Advanced Malware Removal without reimaging, PC Optimization PC Tune Up, Triage of Registry issues and ability to resolve, Triage of Event Viewer error codes and ability to resolve, Triage of network, intranet and Software installation 40 apps , Advanced Software Configuration 40 apps , Advanced Software Support 40 apps , Call Logging Opening a Trouble Ticket based on Severity.

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is {{$54,100 - $91,199 }} and information on benefits is here  

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