Production Support Engineer - 3843275

Accenture, NC - Charlotte, USA

Accenture drives innovation to improve the way the world works and lives.

Basic Qualifications:

  • Understanding of middleware applications using tools like Java, J2EE, Mule, Hibernate, Spring, JavaScript, REST, SOAP (Web Services), Kafka, MQ JMS. ( not all but at least some middleware applications) .

  • Experience with Application servers like JBoss, WebSphere Application Server, WebLogic, Tomcat, etc.( not all but some of these servers)

  • OS Unix/Linux. Handle unix script jobs.

  • Relational DBs usage experience like DB2, Oracle or SQL( any one of these)

  • Minimum 3 years of overall IT experience

Preferred Qualifications:

  • Responsible for triage in production following the release management & code deployment process. Application Release and Deployment Support.

  • Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation.

  • The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation & communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.

  • Serve as hands on Subject Matter Expert and support issues resolution (Priority 1, 2 & 3)

  • Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics.

  • Assess and suggest process improvements, enhancements and performance improvements.

  • working knowledge of Java for Root cause analysis of problem issues.

  • Ensure Shift coverage and availability for on call/off-hour support and proactive monitoring.

  • Maintain documentation of the issues and knowledge of production applications infrastructure.

  • Production Ticket/Issue Triage

  • Preparing Root Cause Analysis (RCA) and Incident Summary Review (ISR) document(s).

  • Prepare and/or review Impact Analysis based on issue analysis

  • Hands on experience with L1 / L2 / L3 support work load.

  • Write scripts to automate mundane daily BAU tasks

  • Log analysis

  • Identify root cause in the code, perform break-fix activities in the code and/or DB.

  • Follow the release management and code deployment process to migrate the code changes. If any.

Desired Skills:

  • APM application Performance Monitoring Tools like Splunk and App dynamics

  • ETL DataStage

  • NET framework

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is {{52,300 - 87699}} and information on benefits is here  


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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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About Accenture

Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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