Senior Salesforce Program Manager

Acquia, Boston, MA


Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

The Program Manager, Sales Systems will be responsible for managing and delivering multiple projects and enhancements through the entire life cycle from requirements gathering to implementation and support in an agile environment.  This person will be the main point of contact for all large systems that the Sales team uses on a regular basis.

The Program Manager, Sales Systems will be responsible for:

  • Playing a key role as BA liaising between business stakeholders, technical teams and testing teams ensure processes are aligned to the Group Standard
  • Implementing solutions and enhancements using agile methodology
  • Working with stakeholders to elicit and analyze requirements, identify gaps, develop designs, and implement functionality
  • Prioritization of Projects to align to business strategy


  • Strong Salesforce.com knowledge
  • Expert Business Analysis skills
  • Experience with salesforce modules including: Sales Cloud
  • Agile experience
  • Experience with Gainsight, Marketo, DiscoverOrg a plus

Main Duties & Responsibilities

Providing a single point of contact for business to IT

  • Able to assist business to navigate to appropriate IT support and resources
    Interface with cross-sector like-domain orientated Product Lines for leverage and learning


Business IT Interface

  • Day to day platform configuration management
  • Operating independently with little supervision
  • Lead discussions, meetings, and workshops with business and IT stakeholders to drive best in class IT and business processes
  • Understand business issues and conditions
  • Understanding of IT system or systems that the business uses; may specialise in specific applications
  • Assigned to work with the business to translate requirements for IT sprint cycles
  • Coordinate user acceptance testing (UAT) or assist unit testers so that requirements are satisfied


Business Requirements Analysis

  • Takes business requirements and writes specifications in a consumable format and terminology for developers
  • Maps out business processes to serve as reference for development and IT support
  • Explains to business how requirements may be implemented from a functional standpoint
  • Applies compliance requirements within scope of responsibility, provides documentation and participates in compliance activities as required


The Successful Applicant

  • Experience with Salesforce.com technologies, Salesforce.com data modeling and analytics
  • Degree level educated (ideally in Technology/IT)
  • Experience with Agile Methodology
  • Experience with JIRA or similar project tracking system
  • Life cycle and commercial experience (Business Acumen)
  • Function independently with little supervision
  • Project Management leadership (experience in delivering multiple large projects, from inception to roll out)
  • Stakeholder and business relationship proficiency
  • Experience working with business stakeholders and technical teams
  • Highly capable Business Analysis skills
  • Knowledge of enterprise architecture and Development methodologies
  • Broad understanding of current capabilities and limitations of existing systems
  • Proven track record in delivering results and progress within aggressive timescales
  • Solid communicator, team motivator and holds strong leadership skills
  • Strong team player, collaborator and networker
  • Experience working with agencies and technology providers
  • Proven ability to work across geographies and cultures 


Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.


About Acquia

About us Who is Acquia? Acquia provides the leading cloud platform for building, delivering, and optimizing digital experiences. Global organizations use the Acquia Platform to create a single, powerful digital foundation for delivering world-class customer experiences. With the Acquia Platform, organizations can realize the vision of personalized, contextual, and real-time customer engagement for the right person, at the right time, on the right device. These experiences can be easily deployed and managed at scale, for one to thousands of sites, driving transformative business results at breakthrough speed. That’s why organizations who think ahead like Intuit, Warner Music Group and Stanford University trust Acquia. We provide unmatched expertise and a relentless commitment to your success.

Want to learn more about Acquia? Visit Acquia's website.