Internal Services Senior Software Engineer

Acquia, Boston, MA


Internal Services Senior Software Engineer


Department: Internal Services

Location: Boston


Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.  
Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been  rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.



Acquia is seeking a Software Engineer who can help lead our efforts to revolutionize the way we build, test, operate and monitor our cloud-based products and services. The successful candidate will have a tremendous ability to affect change while working on deep technical challenges using the latest technologies.



As an Internal Services Senior Software Engineer, you will be responsible for a wide range of internal systems, tooling, and automation from developing CI to managing systems integrations to owning and evolving Acquia’s existing product monitoring services and more.  You will work with your fellow IS engineers, Product Engineering, Operations, and Customer Success teams to identify inefficiencies in our current services and processes, then propose and implement changes to streamline or automate remediations.


Acquia’s products run 100% on Amazon Web Services using EC2, CloudFormation, and various other technologies and best practices. Since each product is built and maintained by its own engineering team, the ideal candidate for this position would need to be proactive in familiarizing themselves with those services and have the ability to coordinate and collaborate with multiple teams.


Job Responsibilities:

  • Work with Acquia’s Engineering and Operations teams to identify inefficiencies in our current services, then propose and implement solutions
  • Research, propose, and implement third-party solutions, where necessary, to improve our services or streamline and remediate
  • Monitor and report back on the impact of any implemented changes
  • Champion the needs of Customer Success and Engineering with regards to any tooling, automation or process change
  • Work with Acquia’s Engineering teams to test and deploy changes to production
  • Analyze monitoring trends and raise customer- or product-related issues to the necessary teams
  • Help identify ways to reduce manual effort spent identifying and remediating issues with our products
  • Build and customize dashboards for teams
  • Contribute as part of a larger team to maintain a deep understanding of system functionality and architecture, with a primary focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc)



  • BS in Computer Science, or a comparable field of study, or equivalent practical experience
  • Experience working with one or more of Ruby, PHP, Java, Javascript, Go, Python
  • Experience with Unix/Linux systems administration using the CLI
  • Fundamental understanding of TCP/UDP networking concepts
  • Solid oral and written communications skills
  • Solid team collaboration and leadership skills
  • A “jump in and own it” mindset with a passion to fix problems and deliver solutions
  • Takes responsibility and accountability for results, both wins and setbacks.  
  • Acts to increase capabilities and be a constant learner. Open to feedback


Preferred Qualifications

  • Experience building systems on cloud technology (AWS, GCE, Rackspace, OpenStack)
  • Experience with performance data, and configuring alerts based on anomalies or issues

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

About Acquia

About us Who is Acquia? Acquia provides the leading cloud platform for building, delivering, and optimizing digital experiences. Global organizations use the Acquia Platform to create a single, powerful digital foundation for delivering world-class customer experiences. With the Acquia Platform, organizations can realize the vision of personalized, contextual, and real-time customer engagement for the right person, at the right time, on the right device. These experiences can be easily deployed and managed at scale, for one to thousands of sites, driving transformative business results at breakthrough speed. That’s why organizations who think ahead like Intuit, Warner Music Group and Stanford University trust Acquia. We provide unmatched expertise and a relentless commitment to your success.

Want to learn more about Acquia? Visit Acquia's website.