Implementation Consultant

Acquia, Remote - United States


Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

About the job

In the Acquia CDP Professional Services team, our job is to design, configure, and deploy the most powerful CDP solutions that the Acquia Platform can offer. We are looking for someone who loves data and working with clients to translate requirements into product technical solutions.

As an Implementation Consultant, you manage all technical aspects of new implementations and revisions for clients, and drive them towards value realization. Be ready to start fast with your leadership, strong analysis skill, technical acumen, creative and critical thinking, and passion for fast-paced problem solving.

Key responsibilities

  • Lead and mentor Implementation Consultants in implementing solutions with the Acquia CDP
  • Lead complex Acquia CDP implementation projects for our customers, including discovery and project planning.
  • Work in close partnership with Acquia project and customer success managers to lead customer engagements, regularly taking the lead on customer communications.
  • Collaborate closely with project management to create and adjust project requirements and timelines.
  • Drive clients towards maximum value realization with the Acquia CDP Platform.
  • Understand and translate the client's marketing and business use cases to design solutions suitable to their needs.
  • Work with client technical and business team members to gather requirements, map solutions, make recommendations, and craft the CDP solution.
  • Deliver technical specifications, documentation, and functional software solutions based on customer requirements.
  • Collaborate with Acquia product and engineering teams on solutions to novel customer requirements.
  • Engage subject matter experts and other team members for support as needed.
  • Communicate clearly and regularly with project partners regarding project status and risks.
  • Lead the entire development lifecycle with a team of engineers.
  • Develop a deep understanding of customers' data to ensure it can be integrated successfully into Acquia's big data platform.
  • Understand and coach others in the use of Acquia CDP best practices to design optimal technical solutions.
  • Define and coach others in Acquia CDP standard methodologies.
  • Participate in continuous iterative improvement of the Acquia CDP product based on customer feedback.

Key requirements

  • Strong SQL language experience (window functions, case statements, joins, etc.)
  • Relevant work, education, or hands on development experience.
  • Strong analytical and critical problem solving skills with attention to detail.
  • Excellent written and verbal communication skills tailored to an audience of professionals, management and staff with a broad range of technical skills.
  • Ability to learn about new platforms and technologies unique to client environments.
  • Experience with drawing meaningful conclusions from large sets of data.
  • Ability to translate business requirements to product solutions.
  • Ability to lead design technical solutions for large clients.

Nice To Have

  • Bachelor or Masters Degree in an engineering or analytical field.
  • Experience with Hadoop, Hive QL, Impala.
  • Experience in web technologies (e.g. HTML, CSS, JavaScript).
  • Experience in web analytics (e.g. Google Analytics, CoreMetrics, SiteCatalyst).
  • Working knowledge of email service providers (e.g. Silverpop, ExactTarget, Responsys).
  • Experience with operational data systems (SAP, NetSuite, Magento).

You'll be successful in this role if you have

  • Relentless drive to help clients be successful.
  • Proven leadership skills.
  • Commitment to delivering high-quality software on time.
  • Ability to work within timelines and technical constraints.
  • Desire to learn and adapt to new applications and frameworks, and eager to work on exciting and innovative technologies.
  • Strong interpersonal and communication skills.
  • Skilled at collaborating with team members and partners in a matrixed environment.
  • Flexible and able to deal with shifting priorities while clearly communicating the impact of change to your team.
  • Exceptional organizational skills and the ability to manage multiple simultaneous projects at varying stages
  • Excellent written and verbal English communication skills, with an ability to collaborate asynchronously in a multi-time zone environment.
Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

About Acquia

About us Who is Acquia? Acquia provides the leading cloud platform for building, delivering, and optimizing digital experiences. Global organizations use the Acquia Platform to create a single, powerful digital foundation for delivering world-class customer experiences. With the Acquia Platform, organizations can realize the vision of personalized, contextual, and real-time customer engagement for the right person, at the right time, on the right device. These experiences can be easily deployed and managed at scale, for one to thousands of sites, driving transformative business results at breakthrough speed. That’s why organizations who think ahead like Intuit, Warner Music Group and Stanford University trust Acquia. We provide unmatched expertise and a relentless commitment to your success.

Want to learn more about Acquia? Visit Acquia's website.