Developer Support Engineer - New Grad 2020

Affirm, San Francisco, CA

Affirm: Delivering Honest Financial Products

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Do you love technical problem solving? Do you enjoy teaching others? Do you want a broad exposure to a wide variety of web development technologies?

As a Developer Support Engineer at Affirm, you’ll be supporting the thousands of developers who are integrating Affirm into their e-commerce and in-store point of sale systems. You will combine your skills as a full-stack developer with your ability to communicate complex technical concepts. Your technically sophisticated, authentic and actually helpful responses will delight normally cynical engineers, who are used to the ‘black-hole’ support experiences they get from the traditional players. Developer Support Engineers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Account Management and Merchant Help teams. As an early member of this brand-new team at Affirm, you will have a huge impact from day one.

What You’ll Do

  • Quickly become an authority in Affirm’s APIs
  • Be the primary escalation point for technical issues from our Merchant Help Team
  • Develop tools to enable our Merchant Help Team to be more effective
  • Work directly with our developers to tackle issues
  • Coordinate outreach from our engineering and product teams
  • Analyze support patterns to deliver insights that drive product improvement

  • If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. #LI-DA1

At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can learn more about our D&I efforts here.

We also consider qualified applicants with arrest and conviction records for positions in accordance with applicable laws, including the San Francisco Fair Chance Ordinance.

About Affirm

Today’s shoppers are more averse than ever to traditional credit—due to decades of compounding interest, hidden fees, and unclear terms. At Affirm, we’re reinventing credit to make it more honest and friendly. Great for Customers

We give customers the flexibility to pay over time for their most important purchases, on a schedule that fits their budget. Affirm financing is quick, simple, and transparent—there are no gimmicks like deferred interest, compounding interest, or late fees, so what shoppers see at checkout is exactly what they’ll pay. Great for Businesses

We stick to the same principles of honesty and simplicity with both consumers and our retail partners. Our integration is seamless, and we provide dedicated support to help you make the most our our partnership. We want to make it as easy as possible for you to realize the “Affirm boost”—increased AOV, conversion, and customer loyalty.

Want to learn more about Affirm? Visit Affirm's website.