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Key Account Manager

Airbnb, Beijing, Guangzhou

Who wouldn't want to work here?


About Airbnb China

As an independent business unit, China is one of the major engines behind Airbnb's global growth. The company has increased its investment in China and experienced rapid growth since officially entering the market at the end of 2015. Airbnb continues to  focus on product localization and innovation to better serve local users and enhance the user experience, nurture a trusting local community, and engage Chinese Millennial travelers with inspiring brand moments. As one of the leaders in the home sharing industry, Airbnb works with partners across many fields to actively promote the sustainable development of this emerging industry and achieve win-win results for everyone. Airbnb will continue to build an efficient local team, bringing the end-to-end, authentic travel experience to Chinese travelers, and creating a world where "anyone can belong anywhere".

爱彼迎中国简介

作为一个独立的业务部门,中国是Airbnb爱彼迎全球增长的重要引擎之一。自2015年底正式进入中国起,爱彼迎在中国市场不断加大投入,实现了持续快速增长。爱彼迎将持续升级本土产品,打造创新的品牌活动,提升用户体验,构建有凝聚力的社区。作为共享住宿行业的领军者之一,爱彼迎还携手各方,积极推动这一新兴行业的可持续发展,实现多方共赢。我们将继续打造高效的本土团队,将原汁原味的旅行体验带给中国旅行者,创造“家在四方”的归属感,重新定义旅行。

Our Supply Operation Team is growing and we want you to be part of it! 

As a Key Account Manager base in Beijing and Guangzhou, you are entrusted with China Supply Team.

 

Role & Responsibilities

  • Managing your market: you excel at evaluating local market characteristics, trends and drivers, and you effectively prioritize and manage the performance of a portfolio of accounts to business value
  • Identifying and articulating Partner needs: you are capable of creating value for Partners by identifying, clarifying and prioritizing partner needs
  • Formulating and positioning solutions: you enjoy creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways
  • Gaining commitment: you have the capability to move partner conversations forward and lead conversations to a successful outcome
  • Representing Airbnb China: you can exhibit professional behavior and act as a role model of the Airbnb China values before, during and after interactions with partners
  • Self-awareness, managing and developing yourself: you have the capability to achieve business goals and make a difference in interacting with partners by recognizing the emotions of oneself and of others and to use this information to guide thinking and behavior
  • Aggregating and analyzing feedback to support future product initiatives and solve ongoing issues 
  • Provide local perspective on preferred approach by working closely with internal cross-functional stakeholders across Customer Experience, Marketing, Product, and Analytics;
  • Proactively identify opportunities to improve the customer experience and improve operational efficiency;
  • Provide training to potential and existing clients;
  • Communicating effectively: you can clearly express ideas and information to others and flex your style according to the specific situation and audience  

Requirements

  • 3+ years track-record of managing new and existing partnerships in relevant industry
  • Strong proven commercial background in STR and hotel industry
  • Proven experience in building up new markets
  • Target and data driven with good analytical skills
  • Hungry but humble
  • Able to use Excel, PowerPoint or any other technology to help you manage opportunities
  • Excellent communication skills and ability to communicate with the right people at the right level
  • Fluent in English in writing and oral would be a plus

 

工作职责:

  • 市场管理:擅长评估本地市场特征,趋势和提升市场表现驱动力因素,并且可以有效地按业务价值对客户的绩效进行优先排序和管理
  • 识别和阐明合作伙伴需求:通过识别,阐明和优先处理合作伙伴需求为合作伙伴创造价值
  •  制定和定位解决方案:通过将需求与相关产品相匹配并以合适的方式展示从而为合作伙伴和爱彼迎创造“双赢”价值
  • 获得认可:您有能力推动合作伙伴对话向前并引导对话取得成功
  • 代表爱彼迎中国:您可以在与合作伙伴互动之前,之中和之后表现出专业的行为并成为爱彼迎中国价值观的榜样
  • 自我认知管理和发展:您有能力实现业务目标,并通过认知自己和他人的情感并利用此来指导业务逻辑和行为输出,在与合作伙伴互动中有所作为
  • 通过与跨部门密切合作,为客户提供关于合作体验,市场营销,产品和分析首选方法的观点;
  • 积极寻找机会改善客户体验并提高运营效率;
  •  为潜在和现有客户提供培训;
  • 汇总和分析反馈以支持未来的产品计划并解决持续存在的问题
  • 沟通技巧:可以清楚地和他人表达想法和信息,并根据受众听众转变沟通风格技巧

职位要求:

  • 3年以上相关行业管理经验
  • 在短租和酒店行业具有深厚的行业背景
  • 深厚的新市场开拓能力
  • 数据和目标导向并且拥有丰富的数据分析能力
  • 乐于学习并且保持谦卑的态度
  • 熟练应用办公软件帮助自己更好的管理自己的工作进程和结果
  • 能够找到关键人进行正确的信息沟通并且拥有完美的沟通技巧
  • 可以很好的书写英语并且有良好的口语能力

location:Beijing & Guangzhou 

About Airbnb

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. 

Want to learn more about Airbnb? Visit Airbnb's website.