Lead Experience Researcher, Airbnb Experiences

Airbnb, Los Angeles

Who wouldn't want to work here?

Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates. 
As Airbnb Experiences continue to grow, we are seeking a seasoned researcher to help shape these unique transformational experiences. Through. In 2019, Airbnb Experiences is going deep into special communities with dedicated teams to build out “categories” of experiences, like concerts, surfing, social impact, adventures—even animals. The Experience Researcher will lead the charge, building out our practice in LA and defining the long-term vision for categories with other leadership. 
In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!


Role & Responsibilities


The Experience Researcher will report to the Experiences Research Manager and be based in Los Angeles. You will be responsible for proactive collaboration, fast-paced concept testing, and leveraging research strategies for global research representation in order to build out the future of Airbnb Experiences. 

  • Lead research across a spectrum from foundational and exploratory to quick and iterative to develop and guide category creation and launches
  • Support other cross-functional partners in diverse research needs including Marketing, Operations, and Product overseeing already launched categories (including guiding future strategy, opportunities and product work for Airbnb Adventures), new product initiatives or partnerships
  • Maintain multiple research work streams across multiple categories/focus areas
  • Institute a research and team culture in our Los Angeles office; set a strong foundation of proactive, collaborative research across a range of partners with a variety of past exposure to research


  • BS. or Masters in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience
  • 5+ years of industry experience
  • Experience with qualitative and quantitative data collection, analysis, and synthesis
  • Experience managing projects involving cross-functional teams.
  • Ability to work in a high-paced environment and create results quickly and with little guidance
  • Passion for Airbnb’s mission and deep empathy for our diverse community

Bonus Skills

  • Willingness for occasional travel to San Francisco, and global travel as needed for conducting research
  • Market research experience
  • SQL skills


  • Stock
  • $2000 yearly employee travel coupon
  • Competitive salaries
  • Paid time off
  • Medical, dental, & vision insurance
  • Life & disability coverage
  • 401K
  • Flexible Spending Accounts
  • Apple equipment
  • Daily breakfast, lunch, and dinner


About Airbnb

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. 

Want to learn more about Airbnb? Visit Airbnb's website.