Luxury Retreats - Luxury Travel Advisor (Villa Specialist)

Airbnb, Montreal, Quebec, Canada

Who wouldn't want to work here?

Luxury Retreats International (LRI), now a part of the Airbnb family, is a leading luxury vacation rental company. Our team of 200+ experts market a global portfolio of over 4,000 unique properties to a broad and deep network of affluent travelers. With over 18 years of experience, we are passionate about all things travel and hospitality.

You have strong sales instincts and a deep understanding of customer's needs. You are passionate about traveling, with a passport full of stories to prove it. If the next step in your career includes being part of an outstanding, dynamic team focused on leveraging a leading luxury brand in the travel industry to help guests plan the perfect trip, then read on...

Your role:

  • Understand the needs and requirements of high-end customers by providing a first class phone and online service. Be their trusted advisor;
  • Accompanying the guest in their planning stage by uncovering all of their needs and requirements to be able to propose the perfect selection of villas for their upcoming travel;
  • Ensure a proactive follow-up with guests from the planning stage to booking of their preferred villa;
  • Build a rapport of trust with the guest by delivering on what you promised: providing the right information within the appropriate time frame;
  • Represent Luxury Retreats with suppliers for all guest related matter during the booking stage. Act as a Point of contact for any potential issues or further queries.
  • Meet and exceed monthly sales targets;
  • Manage an ongoing relationship with the guest post-trip: following up on satisfaction survey results, as well as ensuring proactive  communication to nurture and help plan next trip with the goal of building a long-lasting partnership ;
  • Coordinate multiple guests request simultaneously via phone and email and ensuring all inquiries  are responded to in a timely manner;
  • Maintain a high degree of data accuracy and pipeline management by leveraging our internal tools and systems.

Your profile:

  • You have a background in sales/account management, hospitality/tourism, and/or service related experience dealing with high-end customers;
  • You have excellent English communication skills: listening, written, verbal; a second language is a strong asset;
  • You are self-motivated and results driven;
  • You are very well organized and have the ability to prioritize and manage multiple activities at the same time;
  • You strive in an environment that fast-paced and always evolving making you very adaptable;
  • A  customer-focused can-do attitude:  a friendly professional approach when dealing with guests and are committed to their satisfaction;
  • You are a quick learner, open to feedback, and invest in your continuous improvement;
  • You have an eye for the details and take pride in your work:
  • You must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our guests need us. Shifts may include evening, night or early morning hours as below:

Available Working Schedules

  • 11:00am - 7:30pm 
  • 1:00pm - 9:30pm 
  • 3:00pm - 11:30pm 
  • 11:00pm - 7:30am

This is not your average day job! Under the LRI roof, you create your own success. To help make it happen, we provide:

  • A dynamic & entrepreneurial atmosphere where you are given room to do your best work;
  • An airy loft-like environment;
  • A casual dress code; we want your ability to close, not your clothes;
  • A private on-site gym with showers and towel service to keep you in shape if you want to;
  • Bicycle racks and a location right across the Lachine Canal and its bike path;
  • Gourmet meals at our on-site resto-café with access to our private terrace;
  • A metro to office shuttle.

Please note only retained candidates will be contacted for interviews.

About Airbnb

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. 

Want to learn more about Airbnb? Visit https://www.airbnb.com/