Luxury Retreats - IT Support Specialist

Airbnb, Montreal, Quebec, Canada

Who wouldn't want to work here?

Luxury Retreats, now part of the Airbnb family, is seeking a IT Support Specialist. 

The AirSupport team keep the lights on and enable our teams around the world to work with technology in the most efficient way possible, enabling our employees to innovate and operate at their peak potential. This position is based in Montreal, Canada.
Role & Responsibilities
  • Possess the aptitude and determination to provide “above and beyond” support for Airbnb/Luxury Retreats employees in resolving problems with IT, desktop, AV and communications systems.
  • Develop and maintain a sense of ownership as it relates to the effective use of technology.
  • Provide an exceptional level of support through a high degree of flexibility and contextual understanding.
  • Keep current with the latest technologies and best practices with regards to IT support and operations.
  • Take part in on-call rotation support schedule. 
  • Demonstrated 2+ years of experience in providing exceptional hands-on support with a variety of end-user devices, such as Apple desktops and laptops, smartphones, Apple watch, video conferencing, printers, etc.
  • Demonstrated experience in making seemingly complex technologies feel simple, thereby developing a trust that extends through and beyond the IT organization.
  • Strong work ethic and the ability to prioritize multiple responsibilities while meeting demanding deadlines.
  • Ability to develop, document and communicate support-focused processes in collaboration with other technology teams.
  • Experience with hosted productivity and communications applications: Google, Box, MS Office, Adobe, and the ability to train and support employees on their use.
  • Outstanding and effective interpersonal, communication and leadership skills.  
  • Ability to work effectively with other AirSupport Team Members in San Francisco and around the world.

About Airbnb

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. 

Want to learn more about Airbnb? Visit https://www.airbnb.com/