Account Security & User Generated Content Operations Lead

Airbnb, Singapore, Singapore

Who wouldn't want to work here?

No global movement springs from individuals. It takes an entire team united behind something big. On the Trust and Safety team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and it’s why we’ve worked so hard to build the trust at its foundation.

With 100 million lifetime guests, and 2 million listings in over 190 countries, trust is what makes it work. Together, we work hard, we laugh a lot, and we are passionate about working to create the most trusted community in the world. Our platform enables users to create content in the form of listings, messages, profiles, reviews, or other content created or disseminated via the Airbnb site, platform, or services. Our global Account Security and UGC (User Generated Content) teams focus on ensuring that this content is not malicious and is our first line of defense against users who create content with bad intention or attempt to gain unauthorized access to legitimate Airbnb accounts.

We are looking for enthusiastic, dedicated fraud and risk leads who will be able to help manage our team of proactive specialists. Functional leads are responsible for team performance and development; are accountable for maintaining and improving key performance indicators for their team and function; and are also responsible for acting in a contributing role for cross-functional process, product, system, tool, or policy development initiatives.


  • Language: English fluency and (1) other language preferred, depending on market
  • Education: bachelor's degree or equivalent
  • 1-2 years of fraud or risk management experience in e-commerce field
  • Prior experience in analyzing and interpreting complex data sets
  • Understanding or experience in any of the following:
    • business intelligence tools such as Tableau, SQL, Excel
    • predictive modeling, statistical analysis
  • Familiarity with fraud or risk issues specific to e-commerce industry
  • Excellent problem solving, critical thinking and customer service skills
  • Strong written (email) interpersonal communication skills
  • Ability to learn and adapt to new technologies
  • Idea-driven, confident and articulate
  • Ability to analyze data for patterns


  • Manages a direct team of 7-10 direct reports
  • Provides regular, actionable, goal-oriented performance feedback
  • Effectively manages day-to-day administrative duties such as staffing and scheduling
  • Holds self and teams accountable for individual or team goals specific to their function
  • Advises on best practices; coaches, mentors, and develops teams to further their growth
  • Handling escalated and/or complex investigations or urgent cases or issues which must be handled at a leadership level
  • Identifies, recommends, and implements tool, system, process, or policy changes to improve team performance
  • Allocates, schedules, and assigns core-work activities to meet performance and quality targets
  • Conducts data analysis to understand functional trends specific to their functional team
  • Creates and executes development of new tools, systems, processes, or policies to drive functional strategic outcomes
  • Preserve and maintain confidentiality of all sensitive, proprietary or other PII-specific material related to their function
  • Visualizes and facilitates long-term initiatives and new strategies, best practices, or processes to improve team performance
  • Facilitates innovation by empowering teams to shepherd creative ideas or individual projects through appropriate channels
  • Engages and maintains effective relationships with cross-functional partners, stakeholders, or external vendors
  • Delegates and prioritizes effectively to ensure that individual or team time is focused on high-impact needs


  • Stock
  • Breakfast, Lunch, Snacks
  • Health insurance
  • Bike to Work Program
  • Travel Pass Program
  • Life Assurance
  • Pension Plan Assistance
  • Quarterly Airbnb Travel Coupon

About Airbnb

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. 

Want to learn more about Airbnb? Visit https://www.airbnb.com/