Senior User Experience Designer

AKQA, New York City

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At AKQA we believe in the power of human-centered design to transform the mundane into innovative platforms, products and services. Working collaboratively with business stakeholders, our UX design team leverages qualitative and quantitative research to inform our work with insights into customer behaviors and motivations; evaluating business solutions for customer needs; properly framing the problem at hand and translating it into actionable design recommendations that guide our creative explorations. This approach allows us to deliver on business needs and user goals through innovation, utility, functionality and ease of use, deepening customers' brand loyalty and achieving even the most ambitious business targets. 

Located in the Union Square area of New York City, as part of AKQA you will have access to world-renowned thought leadership from influential authors, athletes, artists and entrepreneurs. You will work in an environment that fosters a meritocratic culture, surrounded by some of the brightest minds in their fields.

Role Description:

The Senior User Experience Designer at AKQA will apply their micro / macro, user-centric and requirements-driven thinking to collaborate with multi-disciplinary teams daily. They can sketch out any idea quickly and articulate them in a simple and clear way. Conducting user research and synthesizing it into artifacts like personas is part of their role as well as shaping the information architecture of products with sitemaps, user scenarios and user flows. Relentless attention to detail is required to create wireframes and functional specifications at a fast pace for highly complex solutions. Creating complex interactive prototypes in varying levels of fidelity is also part of the role. (Reports to Associate UX Director / UX Director).


A minimum of 5 years’ experience in user experience, information architecture, or interaction design. Proficiency of the user experience discipline and a solid understanding of all relevant methodologies such as persona creation, consumer journey mapping, service blueprints, heuristic evaluation, ecosystems, competitive audits, stakeholder/user interviews, card sorting, usability testing etc.


Mastery with wireframing software such as Sketch, Adobe’s Experience Designer and Illustrator

Mastery with prototyping software such as Axure, Invision or Framer

Proficiency with presentation software such as Keynote and PowerPoint


A portfolio of work demonstrating experience leading or managing the design of complex systems across multiple platforms, including mobile and touch-based interfaces.


Support. Works with team members to develop streamlined user experience processes.

Develop. Proactively pursues opportunities to improve the strategy to better address client and user objectives. Continually innovates and improves on the agency processes and deliverables to set new standards.

Creative craft skills. Demonstrates the ability to lead a team of user experience designers working on multiple projects and assumes responsibility for all documentation produced by the User Experience team. Sets up and conducts user research and works with research partners to fill research and usability testing needs for AKQA clients.

Idea generation. Capable of defining consumers, processes, and ideas from an objective point of view based on research and insight, and can effectively communicate this point of view with senior management on both the agency and client sides.

Leadership. Takes personal responsibility for on-time deliverables. Actively educates internal groups about user experience and provides a significant contribution to the development of client relationships. Is an advocate on behalf of “user experience” within the agency at large.

Mentoring. Assists and guides other User Experience Designers in their professional development, fostering innovation in the User Experience team.


AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About AKQA

About us The imaginative application of art and science. AKQA is home to 2,100 professionals in 23 studios across the USA, Europe, Asia, and Australasia.

Want to learn more about AKQA? Visit AKQA's website.