At AKQA, the Client Service team handle every facet of our relationship with clients, ensuring unwavering commitment to the best possible outcome for all. With service excellence at their core, they are the ultimate champions and advocates of our clients' brands, helping them to drive success.
As a Digital Account Director, you’ll transform our client's businesses by creating new opportunities for their brands across their digital ecosystems. More than just an adviser and partner, you’ll be our client's brand champion. Your deep understanding of their challenges and opportunities will enable you to drive their digital transformation and business results.
Located in Wellington, as part of AKQA, you will work in a meritocratic culture, surrounded by some of the brightest minds in their fields. You will have the opportunity to learn and grow within a creative and technically advanced team, and have access to ongoing personal and professional development. At AKQA, we are committed to your career growth, as well as to your work/life balance.
- Identify and nurture new business opportunities through your client relationships.
- Drive flawless service delivery and ensure overall client satisfaction.
- Motivate and coordinate teamwork across all AKQA departments and disciplines.
- Consistently demonstrate your strategic and presentation skills, especially when framing the value AKQA creates.
- Effectively translate and communicate client requirements.
- Support continual process improvements across the AKQA business.
- 6+ years of agency account management experience.
QUALITIES AND CHARACTERISTICS
- Thorough knowledge of digital/interactive and online communications/marketing.
- Able to identify opportunities to enhance your clients’ businesses and grow their AKQA relationships.
- Strong understanding of the digital landscape.
- Strong problem-solving skills; able to demonstrate how you’ve made a measurable difference to an organisation, project or team.
- Experience of managing integrated campaigns that involve multiple external/internal stakeholders.
- Able to effectively drive new business opportunities, from identification to conversion, including presenting autonomously at senior levels.
- A positive, 'can do' attitude and a passion for doing work that is both ground-breaking and influential.
AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
About us The imaginative application of art and science. AKQA is home to 2,100 professionals in 23 studios across the USA, Europe, Asia, and Australasia.