Delivery Manager

AKQA, Johannesburg

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At AKQA we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design innovative brand campaigns, adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

The Delivery team are at the epicentre of all projects, ensuring they’re delivered to the highest quality, on time, and that clients receive the greatest possible value from their investment. The Technical Delivery Manager is responsible for the planning, development and deployment of all media work streams and has overall responsibility for the deliverables of all workstreams.

As a Technical Delivery Manager at AKQA, you will be inspired by technology and have a passion for creating innovative solutions.

Johannesburg based whilst frequently collaborating with our global Studio's, you will enjoy working in a team of highly skilled people, all with strong opinions about various technologies, frameworks and approaches to media. You will articulate your ideas to your colleagues effectively whilst also taking on board the ideas of others. You will thrive when faced with new challenges, view them as opportunities and constantly look to improve client deliverables and internal workstreams. You will work in a progressive environment that fosters a meritocratic culture, surrounded by some of the brightest minds in their fields.



  • Able to assist with the resourcing and scoping for a project.

  • Delivers high quality media projects on time and to budget.

  • Ability to gather requirements and break them down into the technical tasks required to complete a project phase.

  • Ability to plan delivery in iterative sprints (or according to client tiers) where needed and be the custodian of quality assurance sign-off.

  • Ability to recognise which Agile methodologies suit the needs of the client and projects, and be able to adapt and formulate Hybrid approaches.

  • Ability to recognise risk and plan to mitigate.

  • Strive to learn new skills and stay abreast of technical developments,

    successfully applying them to work practices.

  • Ability to select the most appropriate supplier for the required task.

  • Ability and techniques to improve processes per project, client workstreams and in the technology department as a whole.

  • Ability to understand the technical complexities of media deliverables, technical tools and other data led projects.



  • Successfully deliver projects with large budgets, multiple resource requirements and across platforms.

  • Identify what success looks like for each project, to ensure we achieve that as a team.

  • Elicit and document accurate requirements internally at outset of project.

  • Author well-crafted Project Status Reports, ensuring they are submitted on time,

    every week.

  • Run and manage deliverables and tasking in daily scrums.

  • Assist with resource requirements across teams and assist the Delivery Director to plan proactively.

  • Tailor and communicate an appropriate project structure by methodology or project phase. Document this clearly in weekly feedback.

  • Communicate effectively to all stakeholders, both verbally and in written formats.

  • Work with leads to accurately estimate and agree scope of work according to the most appropriate model (e.g. fixed-price, capped time and materials, by project phase).

  • Assist with defining and agreeing on the scope of work internally and ensure projects are delivered within this agreed scope.

  • Work with the Delivery Director to track and report financial status of a project against current estimate. Highlight potential overruns before they occur.

  • Proactively identify, manage and mitigate risks on a project, focusing on solutions.

  • Balance specific client service demands with project realities and reliably close the loop on all open issues in a timely manner.

  • Present information effectively via multiple channels: at ease presenting in team meetings or to the occasional larger group setting.



  • Must be from a media/ agency background.

  • A continuous-improvement approach to management.

  • Acute attention to detail and drive for perfection.

  • Able to build strong relationships and achieve results under potentially difficult


  • Proven ability to work well under pressure with a high degree of flexibility and fluidity. Self-motivated and comfortable working independently.

  • A practically-minded thought leader whose first priority is delivering excellent work.

  • Advocate for improvements to processes, quality, and security.

  • Analytical and positive mindset with a personable and professional approach.

  • Sharp attention to detail and a passion for new technology.

  • Professional written and verbal communication.

  • Be able to talk for Technology to non-technical audiences (clients, stakeholders and team members).

  • Contribute to the ideation process and be proactive in proposing solutions to needs that other may not be aware of.

  • Constantly strive to improve AKQA delivery practices, processes and procedures.

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About AKQA

About us The imaginative application of art and science. AKQA is home to 2,100 professionals in 23 studios across the USA, Europe, Asia, and Australasia.

Want to learn more about AKQA? Visit AKQA's website.