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Pilot Engagement Manager

Amperity, Seattle, WA

Amperity Empowers Brands by Unlocking All Their Data


The Company

Amperity is more than just a leading Customer Data Platform — it's a unique mix of people, technology, and opportunity. The people are whip-smart, deeply committed, and energizing. The technology is multi-patented, AI-powered, industry-shaping customer data management software that we invented because there was no way to solve the problems that we wanted to help consumer brands overcome. The opportunity is twofold: a market opportunity to provide a solution that consumer brands have been trying to find for decades, and a personal opportunity to grow and learn and hitch your career to a rocket ship. 

Since our founding in 2016, Amperity has been growing 2.5X year-over-year. We've raised $187M in funding, including a recent Series D that increased our valuation to over one billion dollars. We're going places, fast, and we want you to come with us. 

We help top brands make sense of massive amounts of transaction and engagement data so that they can finally know who their customers are, what opportunities exist, and how to provide the kinds of experiences that delight consumers and move the business metrics that matter. Our customers include Starbucks, Alaska Airlines, Patagonia, Kroger, J. Crew, Brooks Running, Planet Fitness, DICK's Sporting Goods, and many more. 

We're building something that's never existed before, and we're doing it in a way that's great for consumers, transformational for our customers, and career-making for the members of the Amperity team. Come help us make it happen! 

The Role

Amperity differentiates itself through a combination of our proprietary machine learning and AI technology, and our rapid time to value. Our sales cycle often culminates with a Proof of Capability varying in timeline from two weeks to ninety-days. As a Pilot Engagement Manager,  you will own the delivery of Amperity’s Proof of Capability projects to our customers, with the ultimate goal of converting them to fully licensed customers. You will project manage all phases of the Amperity POC, including requirements gathering, solution design, platform configuration, and end-user enablement.

You will be responsible for creating project plans, translating scope into functional requirements and solution design. In addition, you will configure the platform to specifications while driving project deliverables to completion. You are a trusted advisor to our clients and can articulate complex topics to both business and technical audiences providing best practices and recommendations to efficiently stand-up and leverage the technology.

Interesting Problems

  • Program manage multiple, concurrent POC projects varying in complexity.
  • Understand the client from a business and strategic perspective - develop an understanding of Amperity’s value proposition within this context of the problem they are looking to solve.
  • Understand the client from a practitioner’s perspective - what does their day look like, what systems and technologies do they use, what are their pain points, how can Amperity’s solution drive the most meaningful results.
  • Collaborate both internally at Amperity (across Sales, Solutions Consulting, Client Services, Product, and Engineering) and with customer pilot resources (Project Manager, IT, Marketing) to drive successful conversions. 

About You

  • Background in technical consulting, solution delivery, or similar roles.
  • Experience running complex technical implementations, end-to-end. 
  • Experience with managing stakeholders across various levels and functions.
  • Comfortable with ambiguity in a fast-paced environment.
  • Proficient in SQL. Ability to construct repeatable SQL queries.
  • Strong data analysis skills. Ability to dig into customer data and extract insights for stakeholders. 
  • Passionate - you have  a passion for diving into real customer data to solve real customer problems.
  • Organized - you have a natural ability to prioritize and you never drop the ball.
  • Adaptable - you collaborate on design, architecture, and strategy, while not afraid to get into the  technical details when needed to drive quality deliverables.
  • Gritty - you are able to pick yourself  up, dust yourself off, and keep driving towards your vision.
  • Knowledge of Marketing Technology stack - a distinct plus.
  • Experience in a technical pre-sales position - a distinct plus.

Benefits

We offer all the benefits you’d expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you’ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. 

Amperity is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

About Amperity

About Amperity Amperity is the Intelligent Customer Data Platform empowering global consumer brands to create unique and personalized experiences by unlocking all their customer data. Using machine learning and massive computing power, Amperity stitches together all of a brand's disparate data sources, forms complete customer profiles, and makes those profiles available to marketers and analysts. This complete, actionable data can be used to power customer 360 initiatives, acquisition, and retention marketing programs, and advanced customer analytics. Why We Built Amperity Amperity’s founders, Kabir Shahani and Derek Slager, spent years building marketing software for enterprises. During that time they were struck by how many companies used only a sliver of their customer data they already possessed for marketing and analytics. This was because at-scale data ingestion, identity resolution and actionability were pervasive challenges that consumer brands had neither the software nor the expertise to solve. This left them struggling to create meaningful customer experiences and to compete with Internet-first organizations. The Amperity team came together to help solve these challenges. Through the commercialization of advanced machine learning and by leveraging a large-scale, distributed data infrastructure and massive computing power, they created a platform that could rapidly and intelligently unify customer data at scale. By unlocking access to and usability for complete customer data, Amperity empowers consumer brand marketers and analysts to make smart decisions, create individualized experiences and bring their best ideas to life, all while driving top line growth. Amperity launched in September 2017, with a customer base that included many of the world’s most loved consumer brands. The Amperity team is thrilled to be part of this vibrant community and to be contributing to the vision of helping marketers and analysts use customer data to unleash their potential and to transform the future of consumer marketing.

Want to learn more about Amperity? Visit Amperity's website.