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Engagement Manager, Partner Enablement

Amperity, New York, NY, United States, Seattle, Washington, United States

Amperity Empowers Brands by Unlocking All Their Data


The Company

Amperity is more than just a leading Customer Data Platform — it's a unique mix of people, technology, and opportunity. The people are whip-smart, deeply committed, and energizing. The technology is multi-patented, AI-powered, industry-shaping customer data management software that we invented because there was no way to solve the problems that we wanted to help consumer brands overcome. The opportunity is twofold: a market opportunity to provide a solution that consumer brands have been trying to find for decades, and a personal opportunity to grow and learn and hitch your career to a rocket ship. 

Since our founding in 2016, Amperity has been growing 2.5X year-over-year. We've raised $187M in funding, including a recent Series D that increased our valuation to over one billion dollars. We're going places, fast, and we want you to come with us. 

We help top brands make sense of massive amounts of transaction and engagement data so that they can finally know who their customers are, what opportunities exist, and how to provide the kinds of experiences that delight consumers and move the business metrics that matter. Our customers include Starbucks, Alaska Airlines, Patagonia, Kroger, J. Crew, Brooks Running, Planet Fitness, DICK's Sporting Goods, and many more. 

We're building something that's never existed before, and we're doing it in a way that's great for consumers, transformational for our customers, and career-making for the members of the Amperity team. Come help us make it happen! 

The Role

As an Engagement Manager,  you will own the success of the customer journey by enabling our System Integrator’s (SI) before and during the implementation. The scope of this role begins at the closure of the sales process and continues to the launch of customer use cases within the platform, ensuring a durable, user friendly and maintainable outcome for the solution. While the SI Partner will take the lead on the implementation, you will be their trusted advisor, Amperity advocate, and primary point of contact. 

The primary objective of this role is to provide our SI Partners with the oversight and management required to ensure a successful, on-time and within budget implementation that meets the objectives of the engagement. Your skillset will include: the ability to communicate openly and effectively with audiences of all seniority levels, understand and speak to higher level technical topics, demonstrated experience project managing large-scale and complex SaaS implementations at Fortune 500 companies with appropriate rigor, and in collaboration with internal and external partners to ensure successful outcomes.

You will be engaging with the SI Partner, the customer and Amperity teams on the day to day management of the deployment as well as providing a communication channel & guidance with the SI Partner, customer and Amperity. This regular stream of communication will be sponsored by your ability to advise on project plans, evaluate risk, promote benefit, manage expectations and monitor implementation scope. 

Interesting Problems

  • Advise and enable multiple SI Partners across multiple, concurrent implementations varying in duration and complexity.
  • Own connecting the dots between the right resources (executive and technical) and the right problems, directly participating and ensuring the teams are empowered to deliver the best possible outcomes. 
  • Help build out a brand new program at Amperity by defining best practices and processes for scale, and supporting on-demand training content development.  
  • Anticipate, mitigate and communicate project risk to deliverables and impact on the implementation success to SI Partners. 
  • Be an advocate of your SI Partners and client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals. 
  • Be passionate about continuing to build on a world class consulting business within the Amperity platform.  
  • Prepare and equip our SI Partners with the training paths, materials and resources to successfully implement, train and enable clients on the platform. 
  • Ensure smooth transition from Amperity Sales to SI Partner Implementation, and from SI Partner Implementation back to Amperity support teams. 
  • Understand the client from a practitioner’s perspective - what does their day look like, what systems and technologies do they use, what are their pain points, how can Amperity’s solution drive the most meaningful results.
  • Be curious about your customers from a business and strategic perspective - get to know their business, their industry, and develop an understanding of Amperity’s value proposition within this context to deliver the best possible consultative experience.

About You

  • Minimum 5 years’ experience in consulting, professional services, technical project management, or similar. Experience with Agile methodologies is a plus. 
  • Experience managing complex technical implementations, end-to-end.
  • Highly collaborative - you love to work with internal and external teams, but also have the ability to delineate between partner and Amperity responsibilities.  
  • Experience with managing stakeholders across various levels and functions (both internally and externally).
  • Able to grasp and contribute to technical discussions from a conceptual standpoint.  Some exposure to SQL is a plus.
  • Strong desire to understand the Amperity product and speak to its capabilities at a high level to both technical and business audiences  
  • Strong desire to understand the Amperity product and passionate about customer data and SaaS products
  • Iterative mindset - contribute to improving engagements and building the overall program  
  • Enablement mindset - you treat your SI partner’s success as your success, and achieve this by enabling them to lead the engagement with confidence
  • Ability to travel [10%]

Benefits

We offer all the benefits you’d expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you’ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. 

Amperity is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

About Amperity

About Amperity Amperity is the Intelligent Customer Data Platform empowering global consumer brands to create unique and personalized experiences by unlocking all their customer data. Using machine learning and massive computing power, Amperity stitches together all of a brand's disparate data sources, forms complete customer profiles, and makes those profiles available to marketers and analysts. This complete, actionable data can be used to power customer 360 initiatives, acquisition, and retention marketing programs, and advanced customer analytics. Why We Built Amperity Amperity’s founders, Kabir Shahani and Derek Slager, spent years building marketing software for enterprises. During that time they were struck by how many companies used only a sliver of their customer data they already possessed for marketing and analytics. This was because at-scale data ingestion, identity resolution and actionability were pervasive challenges that consumer brands had neither the software nor the expertise to solve. This left them struggling to create meaningful customer experiences and to compete with Internet-first organizations. The Amperity team came together to help solve these challenges. Through the commercialization of advanced machine learning and by leveraging a large-scale, distributed data infrastructure and massive computing power, they created a platform that could rapidly and intelligently unify customer data at scale. By unlocking access to and usability for complete customer data, Amperity empowers consumer brand marketers and analysts to make smart decisions, create individualized experiences and bring their best ideas to life, all while driving top line growth. Amperity launched in September 2017, with a customer base that included many of the world’s most loved consumer brands. The Amperity team is thrilled to be part of this vibrant community and to be contributing to the vision of helping marketers and analysts use customer data to unleash their potential and to transform the future of consumer marketing.

Want to learn more about Amperity? Visit Amperity's website.