Anomali arms your security team with cyber threat intelligence to proactively detect and respond to threats. With machine learning, automation, and an expansive partner ecosystem, the Anomali Threat Platform augments your analysts and existing security solutions for quicker, clearer insights.
It is the Customer Success Account Manager’s responsibility to drive customer adoption of Anomali solutions. Customer success is achieved by driving initiatives designed to add business value, dissemination of best practices, fulfilling a trusted advisor role, education of product capabilities and engaging in other professional services as necessary. He/she provides guidance/direction to customers on how to best get value from Anomali products. He/she should possess strong application functional expertise as well as strong sales expertise. He/she will maintain frequent voice and email contact with the assigned customers and will serve as an escalation point for issues that impacts their success. He/she will be required to maintain strong working relationships with other Anomali customer facing personnel in the Sales, Services, Marketing, Engineering and Product Management teams.
o Acquire complete command of Anomali products (ThreatStream, Anomali Enterprise, Anomali Link, etc)
o Understand customer requirements; design and implement appropriate Anomali solutions
o Work with the customers to ensure they are leveraging the solution and achieving success
o Work directly with customer to create and develop a project plan lifecycle and manage project from start to finish
o Understand customer level of adoption of the Anomali products/services by performing Customer Success Evaluations
o Serve as a coach and trusted advisor to large and strategic Anomali customers
o Support large and strategic customer pre-sales activities
o Conduct End-User Workshops
o Derive and disseminate best practices to help drive customer adoption of Anomali products and services
o Participate in reports and presentations to all levels across the organization
o Best practices development and implementation support
o Provide product feedback to product management based on field experiences
o Integrate Anomali with 3rd-Party security applications (Elastic, ArcSight, Splunk, QRadar, Nitro, etc.)
o B.S. or B.A. College Degree
o Strong project management skills
o Strong presentation skills and credibility with C-level executives
o Strong verbal and written communication skills
o Strong technical background and ability to speak to engineers, developers and end users
o Knowledge of enterprise level businesses and inner IT workings
o Managed Security Services operations and industry best practices
o General security consulting a plus
We are interested in speaking to candidates that have been working in account management, sales engineering or consulting for at least 5 years, and have developed a proficiency or subject matter expertise in designing, implementing, consulting security enterprise class software. This would include hands-on with firewalls, IDS/IPS, and SIEM. Experience in general Security Consulting and familiarity with Managed Security Services a plus.
Microsoft Windows Server 2003/2008/2012/2016, Mac OS X, Linux (Red Hat, CentOS, Fedora, Ubuntu or Debian); Building, using and maintaining virtual machines, TCP/IP Networking (including troubleshooting)
Predominately US, 25% Travel
Travel may include but not limited to: customer locations, local user groups, user conferences events, corporate events as required.
Anomali helps organizations find and respond to cyber threats. That's our mission. We bring to your security team the one thing that's been missing - external context. With Anomali you can now identify suspicious or malicious traffic before it even reaches your network. We turn threat intelligence into your cyber no-fly list, and seamlessly integrate this with your internal security and IT systems.