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Sr. Customer Success Manager

App Annie, Beijing

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App Annie is always looking for extraordinary candidates with Mobile, SaaS, analytics background and we'd love to get to know you! We do not have any current openings for Customer Success Manager's, however, in the event that a position opens up, we'd love for you to be the first person to know! Below is what we traditionally look for:

What can you tell your friends when they ask you what you do? 

As a Customer Success Manager at App Annie, you will be responsible for the renewal and growth of our customers not by direct selling, but by ensuring our customers have the highest levels of adoption and engagement with the App Annie platform and datasets.

You will engage deeply with our customers to understand their workflow, pain points and how they can drive business value while leveraging App Annie. Our customers range from game publishers, mobile first companies, and traditional industries such as banks, telcos and retail businesses in Japan.

We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and give you the opportunity to work with the most dynamic companies in the world—from international multinationals to start-ups that are working on the next big thing. Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure and thrive on driving results with our customers.

How will you be doing this?

  • Understand your client's’ strategic goals and develop plans to partner on these goals
  • Ensure customers are leveraging the App Annie platform to deliver business value
  • Prepare and execute on customer success plans
  • Assess risk in renewing existing contracts
  • Lead efforts to turn around at-risk accounts
  • Cultivate broader usage of App Annie within each account
  • Introduce new features and best practices to customers
  • Manage client on-boarding process: have a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to internal and external stakeholders
  • Ensure the day-to-day App Annie users are champions with others in the account
  • Developing and disseminating best practices for App Annie’s various verticals
  • Responsible for key customer success metrics, including customer churn and renewals
  • This is a sales and client relationship role, not technical support
  • Becoming better at what you do every day!

What will you bring to the team?

  • Account Management Experience
  • Thorough understanding of mobile apps and app stores
  • Experience in data-driven analysis in a consultative capacity
  • Experience supporting international customers (large and start-up) over email, phone and Skype
  • Business savvy; ability to translate business needs into data and product requirements
  • Attention to detail and ability to produce highly accurate analysis
  • Excellent verbal and written communication skills
  • Extremely strong presentation and communication skills
  • Polish and credibility with C-level executives
  • Energy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!
  • You’re an app fanatic, positively curious and a technology enthusiast.

What are employees saying about App Annie?

“Moving from a large tech company to a smaller startup has been a great learning experience for me! Our small team feels like a family and I love the opportunities to work with clients across multiple industries. I'm looking forward to my growth within the company and to increase my knowledge of the app universe!”

What do we offer?

  • Stock options and competitive compensation.
  • All the tech tools you need to succeed
  • Snacks, fruit, good coffee and other stuff you need to get through the day
  • 16 days of paid leave, so long as you promise to come back!
  • Great health insurance packages to fit your needs to ensure you’re happy and healthy
  • Reimbursed lunches from Monday to Friday to keep you well fed
  • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!)

Why choose App Annie?

App Annie is the industry’s most trusted mobile data and analytics platform. App Annie’s mission to help customers create winning mobile experiences and achieve excellence. The company created the mobile app data market and is committed to delivering the industry’s most complete mobile performance offering. More than 1,100 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business. The company is headquartered in San Francisco with 12 offices worldwide.

Yes, I want this job!

About App Annie

About us App Annie delivers the most trusted app market data and insights for your business to succeed in the global app economy. Over 900,000 registered members rely on App Annie to better understand the app market, their businesses and the opportunities around them. The company is headquartered in San Francisco with 450 employees across 15 global offices. App Annie has received $157 million in financing, including from investors such as Sequoia Capital, Institutional Venture Partners, IDG Capital Partners, e.ventures, Greenspring Associates, and Greycroft Partners. Learn more at www.appannie.com. App Annie is an international team of super-talented people from different cultural backgrounds (Beijing, San Francisco, Vancouver and more). We offer lots of responsibility in your role, and room for you to grow with the company. And beyond personal growth, you’ll help make a great impact on App Annie’s success as a whole. With regular exposure to C-level executives, VPs, and Silicon Valley entrepreneurs you’ll have the opportunity to learn a ton from experts in their fields.

Want to learn more about App Annie? Visit App Annie's website.