Uncubed
           

Customer Success Intern

Appboy, New York

Customer relationship suite for marketers


 

 

WHO WE ARE

Braze (formerly Appboy) is a lifecycle engagement platform that forms strong bonds between people and the brands they love. We empower brands to humanize their connections with customers through technology, resulting in better experiences and increased retention, lifetime value, and ROI.

Braze is built for today’s mobile-first reality and tomorrow’s ambient computing future. Enterprise and born-digital brands rely on Braze to deliver personalized messaging experiences that span across channels, platforms, and devices. Our flexible and comprehensive stack enables the automation of sophisticated marketing and growth strategies easily, and instantly, on a global scale. With data, technology, and teams working together in unison, we’ve created a platform that makes marketing more authentic, brands more human, and customers more satisfied with every experience.

Each month, tens of billions of messages associated with nearly 2 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees. Our offices are located in New York City, San Francisco, and London. Most recently, we’ve been named a Leader in the Forrester Wave™: Mobile Engagement Automation, Q3 2017 evaluation. We’ve received the Digiday Signal Award for Best CRM, in addition to being named VentureBeat Omnichannel MMA’s “Best Bet,” a Cloud100 Rising Star in Forbes, and #21 in the Deloitte Technology Fast 500 List. Learn more at Braze.com 

WHAT YOU'LL DO

Appboy’s Success Squad is the glue that ensures our clients see the full value of our robust mobile marketing platform. Act as a consultant as you work with clients to optimize their experience during the implementation phase, and solve challenging technical and product questions after implementation.

Appboy’s Success Squad is on the front lines of Product change. Customer feedback is critical and you will have the opportunity to analyze and report on trends that have a direct impact on future Product iterations.

This is an opportunity to develop your skills as a SaaS Account Manager or Customer Success Professional. Apply your high level of curiosity about all things tech, and expand your knowledge of Direct Marketing, Mobile Marketing Automation, APIs and Analytics.

WHAT YOU CAN EXPECT

Complete tech startup vibe including free daily lunches & snacks, group events, top of the line computer set up and a kick butt annual offsite! A general feeling throughout the office that what you do matters everyday.

Collaboration! Complete support of your teammates across all departments and a real “get it done” attitude for our customers.

Intellectual Curiosity – Stimulated. Opportunities to be challenged beyond your existing capabilities with the full support of your teammates and our leadership team.

WHO YOU ARE

Who will be a success on the Success Squad:

People say you’re a great communicator! You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. You leave people with the impression that you are really listening to them and understand their problem.

You’re known for being a “team player.” We just can’t emphasize this enough.

High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.

 

About Appboy

Appboy is building a smarter CRM suite that integrates with apps and websites. 

Appboy

Want to learn more about Appboy? Visit Appboy's website.