Product Manager

Appboy, New York, New York

Customer relationship suite for marketers

Braze (formerly Appboy) is a lifecycle engagement platform that forms strong bonds between people and the brands they love. We empower brands to humanize their connections with customers through technology, resulting in better experiences and increased retention, lifetime value, and ROI.

Braze is built for today’s mobile-first reality and tomorrow’s ambient computing future. Enterprise and born-digital brands rely on Braze to deliver personalized messaging experiences that span across channels, platforms, and devices. Our flexible and comprehensive stack enables the automation of sophisticated marketing and growth strategies easily, and instantly, on a global scale. With data, technology, and teams working together in unison, we’ve created a platform that makes marketing more authentic, brands more human, and customers more satisfied with every experience.

Each month, tens of billions of messages associated with nearly 2 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees. Our offices are located in New York City, San Francisco, and London. Most recently, we’ve been named a Leader in the Forrester Wave™: Mobile Engagement Automation, Q3 2017 evaluation. We’ve received the Digiday Signal Award for Best CRM, in addition to being named VentureBeat Omnichannel MMA’s “Best Bet,” a Cloud100 Rising Star in Forbes, and #21 in the Deloitte Technology Fast 500 List. Learn more at Braze.com.

Product managers are the glue between our engineering & design teams and the rest of the Appboy organization, and the driving force for building a platform that our customers love. We’re obsessed with creating great experiences for everyone who touches the Appboy platform: from marketers and engineers to our end users. As a product manager, you will be the voice of the customer for all of the different perspectives in our ecosystem. You will work with different teams across the company to identify business opportunities, design solutions, assist with building / QA / positioning, and steward the launch of new products. 
You should expect to be the sole PM for one or more discrete products within the Appboy platform. Additionally, as part of a tight-knit, rapidly scaling team, you’ll help to define our operating processes as we continue to grow. 
  • 4+ years of product management experience
  • B.S. in computer science or equivalent technical skills
  • Excellent written and verbal communication skills
  • Good business sense — you can identify opportunities to add value and know how to capture them
  • Empathy for customers — you work hard to identify what users really need, and find acute customer problems to be almost physically painful
  • Good design sense — you know good from bad design, and can articulate improvements and their motivations
  • Experience working in the B2B software / enterprise SaaS industry. 
  • Significant experience working with one of the following technology areas:
    • Mobile
    • AI / ML
    • Email marketing
    • Adtech
  • Startup experience
  • A deep skillset and extensive on-the-ground experience in one of the following areas of domain expertise:
    • Digital marketing & user engagement
    • Software engineering
    • UX / UI design
    • Enterprise sales or account management

About Appboy

Appboy is building a smarter CRM suite that integrates with apps and websites. 


Want to learn more about Appboy? Visit Appboy's website.