Uncubed

Customer Support Engineer

Appboy, New York

Customer relationship suite for marketers


 

Appboy is the leading lifecycle engagement platform for marketing, growth, and engagement teams. We empower brands to humanize connections with customers, resulting in better experiences and increased retention, lifetime value, and ROI.

Appboy’s technology helps brands automate sophisticated marketing and growth strategies simply, in real time, on a global scale. With Appboy, brands can seamlessly gather and manage actionable customer data from across systems in comprehensive user profiles, then use that information to reach their audience with highly relevant, personalized cross-channel messaging experiences. By taking advantage of this intuitive, secure solution, brands can easily understand the impact of past marketing efforts and carry out fast, effective iteration supported by Appboy’s intelligent optimization tools. 

Each month, 10s of billions of messages associated with nearly 1 billion active users are managed through the Appboy platform. Enterprise and digital-first brands rely on Appboy and our best-in-class strategic expertise and support to reach, engage, and retain their audiences and keep pace with a rapidly changing landscape. Appboy is a venture-backed company of more than 175 employees, with offices in New York City, San Francisco, and London. Appboy was named a Digiday Signal Award Finalist for Best Marketing Automation Platform, a VentureBeat Omnichannel MMA “Best Bet,” and was selected by Forbes as a Cloud100 Rising Star. Learn more at Appboy.com.

WHAT WE'RE LOOKING FOR
Appboy cares a lot about our customers, and we pride ourselves on having one of the best customer support and success organizations in the industry.
 
We're looking for a Customer Support Engineer to join us on the Success-Support Team. On the Support team, you will serve as a client facing L3 technical escalation point within our customer support team and be responsible for assisting in solving technical issues encountered by our customers.

WHAT YOU WILL DO

  • Become an expert in how our product works from a technical standpoint
  • Be the L3 technical point of contact for customer issues escalated within Appboy's customer success organization
  • Assist on working with new features and fixing customer-facing bugs
  • Help to build new support tools that can help automate common tasks and challenges

WHO YOU ARE

  • Degree in computer science or equivalent experience
  • Excellent communication skills
  • Previous experience developing software, fantastic debugging skills
  • Experience in a technical support role/developer role

Pluses:

  • Proficiency using Ruby on Rails, KnockoutJS, MongoDB, Redis or Hadoop
  • Have previously worked in a start up

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Excellent medical, dental, and vision coverage for you and your dependents
  • 401(k) matching, life insurance, commuter benefits, and parental leave plans
  • Daily catered lunches and fully stocked kitchen with snacks and beverages
  • Collaborative, transparent, collegial and fun loving office culture
  • Flexible time off policy to balance your work and life in the way that suits you best  

About Appboy

Appboy is building a smarter CRM suite that integrates with apps and websites. 

Appboy

Want to learn more about Appboy? Visit https://www.appboy.com/