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Tech Support Engineer

Appier, Taipei, Taiwan

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Appier is a technology company which aims to provide artificial intelligence platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems, and marketing.

About the role

 

As an Appier Tech Support Engineer, your role is to assist clients with integrating Appier AI technologies to achieve their business goals. You will also explain and conduct data analysis on business-critical metric investigations and system capabilities.

 

Task of the role

 

  • Help customers integrate Appier technologies into their websites/apps and utilize Appier AI services.
  • Communicate with client Account Managers/tech teams.
  • Understand customer requirements and effectively coordinate internal resources.
  • Stay up to date with current technology and apply it effectively.
  • Handle crisis and urgent issues.

 

About you

 

[Essential]

 

  • Degree in a related field
  • Able to solve problems independently.
  • Able to communicate technical concepts to any audiences in a simple and concise manner
  • Proficient oral and written communication skills in English are a must.
  • Enjoys troubleshooting, problem-solving and analyzing.
  • Enjoy helping others achieve their goals and prioritizes cooperation.
  • Can trace website html and javascript.

 

[Nice to have]

 

  • BS in computer science
  • Proficient oral and written communication skills in Japanese or Korean are a plus
  • Familiar with Python and SQL.
  • Experience with iOS & Android application development.
  • Experience with Web development.
  • Experience in Git.

 

Why join us?

 

We believe in building a great working environment where passionate individual can give their best, and to work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better

 

Perks and benefits

  • Company office locations at the heart of central business district (CBD) in all our countries.
  • Well stocked pantry with snacks and drinks
  • Competitive salary
  • Equity in one of the most exciting Artificial Intelligence startup in Asia
  • Health insurance for all employees
  • Your choice between Mac and Microsoft OS
  • Frequent company and team gatherings to celebrate success and life in general



About Appier

Company profile Appier is a technology company which aims to provide artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis and distributed systems. Appier serves around 1,000 global brands and agencies from offices in 14 markets across Asia, including Taipei, Singapore, Kuala Lumpur, Tokyo, Osaka, Sydney, Ho Chi Minh City, Manila, Hong Kong, Mumbai, New Delhi, Jakarta, Seoul, and Bangkok. Investment Appier has raised over US$82 million in total funding (Seed, Series A, B and C), including: US$6 million in Series A funding from Sequoia US$42.5 million in Series B funding from FirstFloor Capital, JAFCO Asia, MediaTek Ventures, Pavilion Capital International, Qualgro, Sequoia Capital, TransLink Capital, UOB Venture Management and WI Harper US$33 million in Series C funding from SoftBank Group, LINE Corporation, NAVER Corporation, EDBI and AMTD Group Market expansion Headquartered in Taipei, Appier serves more than 1,000 global brands and agencies from offices in fourteen cities across Asia, including Taipei, Singapore, Tokyo, Kuala Lumpur, Ho Chi Minh City, Manila, Hong Kong, Mumbai, New Delhi, Jakarta, Seoul, Sydney, Bangkok and Osaka.

Want to learn more about Appier? Visit Appier's website.