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Enterprise Customer Success Manager

AppZen, San Jose, California

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AppZen delivers the world’s leading AI platform for modern finance teams. Starting with business spend, we automate manual process, uncover problems, and optimize decision making for enterprises around the globe, including one-fourth of the Fortune 500. Our platform combines patented deep learning, computer vision, and semantic analysis with intelligence from thousands of online data sources to understand financial transactions in business context and make decisions before those transactions happen. AppZen is a must have for CFOs and their teams to reduce spend, achieve compliance, and streamline process.

We’ve taken off this year! Since we released our platform in 2016, nearly 1,000 enterprises have standardized on AppZen, including three of the top ten banks, four of the top ten media companies, three of the top ten pharmaceutical manufacturers, two of the top five aerospace companies, and five of the top ten software providers. We were a Gartner Cool Vendor last year, have been recognized as one of the fastest-growing technology companies in the market, and we just announced $35million in Series B funding.

Description:
Passionate about customers? Love managing relationships, ensuring adoption, and driving value? We are looking for people who can ensure success with our fast growing list of Fortune 500 customers. In this role you will own the relationship from adoption to renewal and expansion. Secondary responsibilities include product utilization trend analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements.

If you are looking to make an immediate impact this is the role for you!

Responsibilities:

  • Evangelize AppZen to everyone from leadership to individual contributors
  • Driving adoption of AppZen by monitoring usage and executing the appropriate response
  • Retention and renewal enablement by constantly communicating product enhancements
  • Developing and executing up-sell and expansion opportunities

Must-haves:

  • Humble and Friendly personality with an open and honest communication style
  • 3+ years of experience as a Customer Success Manager or Account Manager handling Fortune 500 customers Exceptional presentation skills with a Director or C-level audience
  • Ability to understand our business applications quickly with little hands on training

Nice-to-Have:

  • You are a patient and caring person, highly organized and driven
  • You want to help our customers get the most out of AppZen’s audit solution and get joy out of watching a customer really succeed
  • You have GREAT communication skills and know how to get the message across
  • You are action oriented; no task is too small or insignificant for you
  • You have a finely tuned sense of urgency, you know when you can fix something, and when and how to ask for help

Bonus Points:

  • Project management experience
  • Previous experience in fraud and compliance

About AppZen

AppZen is the first artificial intelligence (AI) solution for back office automation. AppZen’s platform uses AI to automate expense report auditing and instantly detect compliance issues and fraud. AppZen’s patented AI combines computer vision, deep learning, and natural language processing to automatically read and understand expense reports, receipts, and travel documents and cross-check them with hundreds of data sources in real time to determine the accuracy and legitimacy of every expense. This enables companies to detect fraud and compliance issues in seconds. The company was founded in 2012 and today works with more than 25 Fortune 1000 companies. AppZen is based in Santa Clara, California, with an additional office in Chandler, Arizona.

AppZen

Want to learn more about AppZen? Visit AppZen's website.