Technical Writing Lead

AppZen, Pune

See jobs at AppZen

Duration: Full-Time

AppZen is the leader in Finance AI software built to deliver autonomous processing for modern finance teams. Our patented artificial intelligence software uses deep learning, semantic analysis, and computer vision to accurately and efficiently process intelligence from thousands of data sources, documents, and images so that organizations can better understand financial transactions and make smarter business decisions. Over 1,000 global enterprises, including one-third of the Fortune 500, use AppZen’s Expense Audit and Autonomous AP products to replace manual finance processes and accelerate the speed and agility of their business. Visit us at www.appzen.com and follow us on LinkedIn.

Position:

We are looking for a technical leader to provide guidance and intuition for our content

documentation efforts. We want a creative Content Developer to produce high-quality

documentation, reference guides and other written resources for our internal and external

audiences. This content will have a direct impact on the value our customers get from our

solution. You will join an exciting team and collaboratively work with most groups within the company such as: Customer Success, Support, Engineering, Marketing and Product Managers. You will be responsible to create and manage content that is the source of truth within the company. This is a great role for someone that is looking to immediately make a difference with a great team within a dynamic and growing company. Bring your ideas, creativity, and work ethic, and we will supply the opportunity. You will be a leader for the rest of the documentation team to lean on for guidance, support and direction.

Responsibilities :

Lead the team of content developers
Create training materials and technical documents as directed by the product roadmap
Keep the existing learning content up to date with the latest knowledge of our underlying technology
Work with stakeholders to gather information needed to verify the accuracy of content
Develop processes and approaches to more easily maintain existing content
Review existing learning documents for relevance and timeliness; and make recommendations on their path forward
Provide ongoing input into product management regarding the current and future training roadmap.

Must Have :

5+ years technical training content development experience developing creative training solutions within high-tech software companies
Exceptional writing skills, and the ability to distill complex topics and procedures into simple and understandable language.
Ability to manage multiple projects simultaneously
Strong presentation, communication and interpersonal skills
Knowledge of content management systems and platforms
Important to have experience in the Finance industry

Bonus Points :

Previous experience in expense management, fraud, compliance, invoice management
Knowledge of Artificial Intelligence based technology

We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

About AppZen

AppZen delivers the world’s leading AI platform for modern finance teams. Starting with business spend, we automate manual process, uncover problems, and optimize decision making for enterprises around the globe, including one-fourth of the Fortune 500. Our platform combines patented deep learning, computer vision, and semantic analysis with intelligence from thousands of online data sources to understand financial transactions in business context and make decisions before those transactions happen. AppZen is a must-have for CFOs and their teams to reduce spend, comply with policy, and streamline process.