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Technical Support Engineer

Aquicore, Washington, DC

Aquicore is Empowering the Connected Environments of Tomorrow


As a Technical Support Engineer at Aquicore, you will help redefine how data is collected and used in the real estate industry. In this role, you will have the opportunity to shape how customers interact with our product by helping us enhance the design and execution of rich, interactive web and mobile applications solutions.  You will need be technical and experienced in web development, but also interested in staying close to customers.  You will develop unit-tests, debug issues/bugs, document, implement and maintain application code while adhering team conventions.

WE WILL CHALLENGE YOU TO

  • Own the customer support process from end to end
  • Dive into our codebase and become familiar with Javascript best practices 
  • Deliver HTML5/CSS3/JS resolutions across an array of user sourced bugs & enhancements
  • Track, triage, implement, and verify support requests through the entire lifecycle
  • Create a bridge between the Product team and our customers
  • Measure and communicate to the company the progress of the support team
  • Improve the product knowledge base to increase user adoption
  • Identify and implement improvements that will keep Aquicore ahead of the curve when it comes to customer satisfaction
  • Take customer feedback into consideration in real-time by making suggested changes to the product

WE ARE LOOKING FOR SOMEONE WHO

  • Has full stack web development experience
  • BS/BA in Computer Science or equivalent technical program
  • Loves helping people and interacting with clients (some client service experience preferred)
  • Has excellent verbal and written communication skills, and enjoys explaining concepts in easy to understand ways
  • Excels at troubleshooting and problem solving, has a critical eye for detail
  • Is a self-starter with the ability to take ownership of projects
  • Thrives in a fast-paced, small team environment

TECHNICAL SKILLS

  • Experience with Java / Play Framework
  • Experience developing in Javascript / Angular JS
  • Experience with SQL and ORM (JPA/Hibernate)
  • Experience with Github, JIRA, or other collaborative development tools
  • Basic skills in Database / Linux servers administration
About Us
Aquicore is a DC based company focused on the cutting edge of smart buildings, IoT Sensor technology, and creating a data platform that will revolutionize how real estate works. Our hardware and software collect real-time information across energy, operational, and environmental conditions within commercial buildings to help minimize the environmental impact and operate buildings more intelligently. Buildings in the U.S. are responsible for almost 40 percent of our carbon emissions; we’re working to create global impact by helping our clients connect to and understand the physical world around us. Aquicore is expanding and we’re excited to bring on talented people who will help get us there.

Our constant innovation and refusal to settle is part of the secret sauce that is the mainstay of our company culture. Aquicore was named the winner of IoT Innovator’s 2018 award for best IoT Cloud Platform in the Commercial and Industrial Category. We are always looking to raise the bar and finding smart talented people is how we do it! We hope you’ll consider joining us on this adventure.

Company Benefits
Aquicore offers competitive salaries, equity packages, and retirement accounts to ensure we’re all being rewarded for the work we do. We trust our employees and want to reward them for their hard work. Our open and flexible paid time off policy help us spend time away from the office to come back with a fresh set of ideas. We offer holistic health, dental, and vision insurance.

Aquicore values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. Aquicore is an EEOC.

About Aquicore

Aquicore offers smart metering and software for utilities in commercial and high-end residential spaces. We deliver energy analytics and automation in a user-friendly package to help our clients realize their financial and sustainability goals. Building owners, managers, engineers, and sustainability teams rely on Aquicore for the intelligence that they need to operate more efficiently and effectively. Our portfolio solution deploys in just weeks and offers the flexibility and scalability needed for every use case. Our clients save money, reduce waste, increase tenant satisfaction, and contribute to a better world. Founded in 2013, Aquicore works with major brands across the country, including Salesforce, Facebook, Under Armour, MRP Realty, and Douglas Development.

Aquicore

Want to learn more about Aquicore? Visit Aquicore's website.