Technical Support Engineer
Area 1 Security, Raleigh, NC
See jobs at Area 1 Security
WHAT YOU ARE GOOD AT:
- Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels.
- Identify bugs, test, reproduce, report, and work with the dev & security engineers to assist with a fix and test/verify fix versions.
- Provide ideas and assist with creation of documentation and training material for external and internal Support Center content.
- Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers.
- Stay familiar with all of Area 1 products, offerings, and integrations as well as those of other competitors and partners in the industry.
WHAT WE ARE LOOKING FOR:
- 5+ years of Technical Support or Customer Service in the cybersecurity area preferred.
- Ability to handle high volume of tickets, phone calls, and chats.
- Bachelor's degree in Computer Engineering, Management Information Systems or equivalent degree/experience.
- Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.
- Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.
- A culture you’ll love. Our #1 principle is “Work Hard and Be Kind.”
- Competitive salary and meaningful equity.
- Catered lunch every weekday, plus a fully stocked kitchen with snacks and breakfast items.
- Quarterly performance check-ins and incentives. Great work is rewarded!
- Comprehensive medical, dental, and vision coverage.
- Open vacation policy and 12 corporate holidays.
- Stay healthy with our fully funded One Medical membership for you and your dependents.
- 401k plan.
- Commuter benefits.
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.
- Anniversary and performance awards.
- Pets welcome!
- Fun events for employees, friends, and family!
About Area 1 Security
We’re a performance-based cybersecurity company, changing how businesses protect against phishing attacks. At Area 1 Security, we’re accountable to you: that means we believe you should pay only for cybersecurity that works. If it doesn’t protect you, why invest in it? Our anti-phishing solution stops the attacks that cause nearly all the damage—that dangerous one percent that other solutions miss. Because we’re confident in our superior capability to protect customers, we’re setting a new standard in the industry: unprecedented, performance-based protection. Plus, since our solution is cloud-based, you can be protected within minutes of signing up.
Want to learn more about Area 1 Security? Visit Area 1 Security's website.
Innovative, fast-paced, challenging.. we're everything you want in a workplace.