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Live Chat Agent
Autopilot, Sydney, Australia
Remarkable team. Remarkable software.
Duration: Full-Time
Responsibilities:
- Help customers solve their problems in live chat between 6:00am and 3:00pm Monday to Friday.
- Become a product expert and stay up to date with all the latest product releases.
- Learn common and complex Autopilot use cases and help making recommendations to customers to implement solutions.
- Identify strategic accounts during chats and notify and communicate with their allocated customer success manager.
- Be able to thoughtfully log support tickets when unable to solve people's problems with clear descriptions and documented steps for recreating the issue.
Requirements
- At least 1 year experience in customer service
- Demonstrated technical skills: understand HTML, CSS, domains, email marketing and other critical tech concepts.
- Professional, courteous, reliable, quick learner
- Demonstrated interest in marketing technology, marketing software or online marketing
- Ideally experience with Zendesk and LiveChat software
- Strong written and verbal communications skills with a passion for customer service
- Demonstrated ability to effectively resolve customer issues - a genuine desire to help others
- Previous support experience or related SaaS experience ideal
Perks of being an Autopilot-er
- Join an international team of remarkable, innovative and social people
- Own a part of Autopilot: every team member receives generous stock options
- Generous paid time off policy
- Great setup including a brand new computer of your choice
- Long term opportunities to grow, learn and "needle move" your career
About Autopilot
What we're about Our mission is to empower companies to create remarkable marketing journeys. Every day Autopilot helps companies of all sizes and industries to automate their marketing, rekindle old customer relationships, reach new audiences, and grow their bottom line. Our Story Autopilot was founded in 2012, by three Australian brothers, Mike, Chris, and Peter, while living in Bondi Beach, Australia. After years of pain and frustration stitching marketing tools and data together for some of Australia's leading tech companies, they recognized a clear gap in the market for marketing automation software that is as easy to use as a whiteboard, that plays nicely with other technologies, and can be tried and bought right over the web. Autopilot has grown rapidly to support millions of contacts, raise $32M in funding, and launch the industry’s first self-service, multi-channel marketing solution.
Want to learn more about Autopilot? Visit Autopilot's website.
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