Uncubed
           

Customer Experience (Happy Ambassador)

BarkBox, Columbus, OH

A monthly box of dog goodies


ABOUT BARK:

BARK is a company building products, experiences, and entertainment for dogs and the people who love them. The lasting brand that Disney has built for kids and families, BARK is building for the fast-growing market of dog people.

Our ambition-level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 50 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make dogs happier.

But what kind of company is BARK? It's a company that has gone to the dogs. We are committed to a culture that is open, inclusive, generous, and enthusiastic — just like our pups. United by this dog-obsession, we embrace diversity of all stripes and spots. If your camera roll is 90% pictures of your dog, you belong here.

At BARK, we know that dogs aren't pets; they're family. Our people – crazy dog people – believe that their dogs deserve the best. The best treats, the best toys, the best seat on the couch. Together, we're driven to be the people our dogs think we are.

WHO WE'RE SNIFFIN' FOR:

Happy is the Customer Experience team at BARK! Through empowerment, mentorship and coaching, we provide world-class service and engaging experiences to dogs and the people who love them. We accomplish this by hiring genuine "dog people" that create connections through different communication channels to build long-term relationships with our dog parents. Our work environment is not only highly customer-centric, but heavily team-centered as we champion our values of humility, a servant's heart, collaboration, balanced advocacy and accountability. This focus and drive have led us to be recognized as leaders in the CX industry with "Best In Class" customer satisfaction sentiment and "Best Place To Work" recognition annually. We're looking for people who love dogs, can multi-task and consider no problem to small to tackle! If this sounds like you, we'd love for you to join our team.

DOODIES:

  • Embody BARK values and spirit by leading with a servant’s heart approach to customer and co-workers.
  • Respond to customers through multi-level platforms including email, phone, text, chat and social channels in order to support and rapidly resolve issues, exceed expectations, and deliver outstanding customer experiences.
  • Use technical skills to navigate multiple systems and platforms to troubleshoot and resolve customer accounts.
  • Think creatively and passionately in order to provide world class experiences for our customers.
  • Collaborate and share customer insights and feedback to all areas of the business including operations, merchandising, and growth in order to best communicate customers needs to BARK partners.
  • Must be motivated and self reliant to effectively manage time and productivity to meet business needs in an open work environment.

REQUIREMENTS:

  • A desire to keep our customers insanely satisfied
  • A quick and creative problem-solving mind
  • Ability to learn and adapt to changing software and platforms
  • Excellent writing, typing and communication skills
  • A love for chatting connecting with people and developing connections in order to provide high-quality experiences
  • Must be able to connect with customers through our provided communication platforms which included phones, email, chat, text, and social platforms
  • Empathy, warmth, curiosity, humility and a wicked sense of humor
  • MUST LOVE DOGS and their people.

We already have an impressive track record when it comes to support, connection and customer experience, so you'll need to help us continue being the most innovative, crazy, dog-lovin' team in the world.

AVAILABILITY:

  • Full Time & Part Time (minimum of 20 hours a week) positions available 
  • This offer will be based on a 12 week seasonal employment timeframe (potential to be hired on FT based on performance & business needs)
  • Must have weekend and evening availability
  • Office position is located in Columbus, Ohio
  • Due to COVID-19 we are temporarily working remotely (in Columbus, Ohio) Applicants must have strong internet connection to support systems 

About BarkBox

There are 80 million dogs in the US. Not all of them have their own BarkBox subscriptions…yet. But you can help. BarkBox is hiring, and employees get a spot in their sunny new office and health insurance for employee and pup (no joke).


Be a Better BarkBox Candidate

Learn skills and get an insider's look at BarkBox when you watch classes taught by their top employees.

Want to learn more about BarkBox? Visit BarkBox's website.