Uncubed
   

Manager, Marketing Operations (Remote)

Bellhops, Chattanooga, TN

Your smartest move.

Duration: Full-Time


Bellhop is the fastest-growing company in the $30B moving and home services market and is on a crusade to transform the industry into a space that's more trustworthy, reliable, and fun. We do this by combining our first-to-industry tech-enabled logistics management platform with our outstanding workforce of movers and drivers to deliver a more enjoyable experience. We have a heart for delivering outstanding customer service in a space that's known for letting you down - and we do that one high five move at a time.

This is where you come in...

Reporting to our VP of Marketing, the Manager, Marketing Operations will help drive multiple marketing and sales initiatives for our brand. Leveraging their knowledge of traditional and digital channels, software, and overall marketing strategy, they will help Bellhop change the way people move.

RESPONSIBILITIES:

  • Own the Bellhop web experience through our CMS and design team to enhance our customer experience and landing pages to improve KPIs including conversion rates by source, funnel entrance rates and increase overall bookings online and via the phone.
  • Review, optimize and create new lead forms and lead flows with key stakeholders to help scale new and existing partnerships.
  • Collaborate with marketing, sales, product, and engineering teams to lead OKR initiatives.
  • Collaborate with workforce and operations teams to set up Bellhop pros for success and establish growth in each individual market. 
  • Work with partners, team members, and other key stakeholders to hit targets for revenue, bookings and CAC.
  • Troubleshoot pixels, tracking, UTM parameters, and other tools as needed with the help of analytics team members and technical resources.
  • Enhance existing reporting and monitoring tools to track progress and identify key opportunities to grow various paid and traditional channels.
  • Quantify and prioritize initiatives/opportunities accordingly and collaborate with the team to set priorities.

WHAT KIND OF PERSON ARE WE LOOKING FOR?

  • Servant Leadership - You are an excellent listener and collaborator.  You are able to be develop strategies that serve our customers, while helping the company grow.
  • Data informed - You love data & have the ability to structure it in a way that leads to business decisions.  You love digging into channel attribution & analytics tools to build a go forward strategy.
  • Raise the Bar - You are always looking for ways to go above and beyond for Bellhop customers and teammates.  You are consistently looking for new ways to ensure that Bellhop is the top destination for those who need a moving service. 
  • Get Sh*t Done - You see something that needs to be completed, and you do it.  You set clear goals and do everything in your power to achieve those goals.  You have the ability to identify and obtain the information you need on your own while establishing trust in relationships through keeping commitments and applying outstanding judgment.
  • Strong, clear communicator Keep it Real Communication - You say what needs to be said in order to achieve success for the company & its employees.  You are comfortable and have experience working with senior leadership.  This includes presenting information and contra-opinions to executives. You also enjoy being a good sounding board for others in the company — provide open, honest feedback.
  • Culture carrier - You embody the Bellhops Values - you always try to innovate to solve problems; you own your work and drive for exceptional results; you have a desire to serve others; you don’t take yourself too seriously and have a playful spirit. If you feel as though you do not fit these values or these are not things that are important to you, please do not apply.

IDEAL QUALIFICATIONS:

  • 3+ years experience in Marketing, preferably in a consumer-facing or e-commerce business
  • Experience working with various CMS and CRMs (Salesforce a plus)
  • Firm understanding of marketing funnels in a consumer-driven business
  • Experience working collaboratively with different internal and external teams
  • Firm understanding of lead nurturing tactics and upsell tactics, digitally and over the phone
  • Ability to operate in a continuous test/learn/scale environment
  • Self-motivated and goal-oriented with an innate drive to succeed and grow
  • Strong project management skills
  • Experience working with sales teams is a plus
  • Expert experience in web analytics tools (Google Analytics)
  • Strong spoken, written, and oral communication skills
  • Expert in Microsoft Excel
  • BA or higher degree in data science, marketing, economics, or similarly quantitative field preferred
OUR VALUES:
 
While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to build long-term relationships, foster advancement, and guide the decisions we make. We want each individual at our company to grow as we grow. And so we invest in their professional development and support them as they learn new skills and take on bigger challenges.
 
To bring out the best in our people, each day we encourage and celebrate:
 
Innovator’s Mind. We're driven to identify opportunities and create solutions to better serve our customers. We learn from mistakes quickly.
Servant’s Heart. We're devoted to caring for others by putting them first and treating them as we'd like to be treated. We approach life with optimism, energy, and lightheartedness. We always give more than we take.
Winning Drive. We're committed to getting things done the right way even if it's the hard way. We relentlessly raise the bar in our efforts.
 
WHY WORK AT BELLHOP?
 
Because every day you will be able to see the positive impact you have on people’s lives. Moving is considered one of the most stressful experiences people go through, and we have found a way to make it easier and more comfortable.

Because you will collaborate with exceptionally talented people. Our tech-enabled approach means you will work with teams of top-shelf engineers, product managers, operations strategists, customer-care specialists, and growth experts. You will also be joining us at a time when you’ll have a huge opportunity to chart the course for our continued growth.

Because our culture sets us apart. We have ambitious goals and make sure everyone feels encouraged to own their portion of the business, experiment with new ideas, and take the proper actions to achieve success.

Because we take good care of each other. We provide competitive compensation packages that include a significant equity incentive as well as health coverage and accommodations to achieve a sustainable work-life balance.

Benefits to Enjoy Include:
401(k) matching
Dental, Medical, & Vision insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Unlimited Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
 
Bellhop believes if we want to build a company that works for everyone—we must include everyone, which is why we're proud to be an equal opportunity employer that complies with all applicable federal, state, and local fair employment practices laws. Bellhop strictly prohibits and does not tolerate harassment or discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, gender identity, age, physical or mental disability, citizenship, sexual orientation, past, current or prospective service in the uniformed services.

About Bellhops

Bellhops is a modern company that combines technology with a team of talented workers to provide a fun, friendly, and professional moving experience. Bellhops began in 2011 as a simple solution for college students looking for help moving in and out of their dorms. After early success, the company expanded its services to include customers of all ages, with homes of varying sizes. To meet this demand, it developed the nation’s first tech-enabled platform, which not only streamlines the move-day process but also ensures customers are matched with the most-qualified movers and professional drivers in their area.

Bellhops

Want to learn more about Bellhops? Visit Bellhops's website.