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Business Operations Associate

BetterUp, Anywhere in the U.S. (Remote)

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Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

The Coach Operations team’s mission is to build a world class coaching network that represents our members and drives transformational experiences across our offerings. As a Business Operations Associate, you will be responsible for the sourcing and onboarding of the coach network, evolving and redesigning the system to support the company’s overall growth. 

You will excel in this role if you enjoy being deeply embedded in the business, have a bias towards action, and drive initiatives that positively impact our partners and coaches and result in greater member outcomes.

What you’ll do:

  • Be a coach advocate: Regularly engage with the coach community to support their onboarding and serve as their advocate to create an optimal coach experience.
  • Deliver best in class operations: Manage and optimize systems and workflows that power the end-to-end coach experience and drive value across the entire BetterUp ecosystem.
  • Scale and innovate solutions: Identify and implement improvements through process/systems/reporting solutions to not only drive toward operational efficiencies, but to unlock company strategic objectives.
  • Make data driven decisions: Use data to proactively identify and address issues or bottlenecks in system workflows and processes. Establish and improve performance metrics related to systems and vendor implementation.
  • Collaborate across the company: Work cross-functionally with coach enablement, customer care, and product/engineering to create delightful and streamlined coach experiences and operational workflows.

If you have some or all of the following, please apply:

  • 3+ years of professional experience in operations, project management, program management
  • Strong general management skills and entrepreneurial mindset with an uncanny bias towards action
  • Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency, even through ambiguity or changing business needs.
  • Experience owning a process or system; ability to master an existing process and think critically about ways to make it even better.
  • Strong analytical abilities and ability to drive operational improvements through data oriented decision making
  • Excellent oral and written communication skills – can collaborate with and communicate findings and recommendations to both technical and non-technical leadership audiences
  • Proven ability to quickly climb new learning curves, communicate issues and formulate potential solutions.
  • A sincere, collaborative, and empathetic personality characterized by a strong inclination to be part of a team of doers

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

  • Access to BetterUp coaching; one for you and one for a friend or family member 
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental and vision insurance
  • Flexible paid time off
  • Per year: 
    • All federal/statutory holidays observed
    • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
    • 5 Volunteer Days to give back
    • Learning and Development stipend
    • Company wide Winter & Summer breaks
  • Year-round charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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About BetterUp

About us At BetterUp, we believe it takes two people to develop great leaders: an individual who's ready for new challenges and a world class coach. Our innovative approach fast tracks leadership development and helps employees at all levels in their organization find more meaning and satisfaction in their roles to do their best work. BetterUp pairs employees with a dedicated, expert coach to cultivate the leadership behaviors they need to thrive. Our mobile-first platform facilitates convenient, frequent touch points and continuous learning to prepare rising leaders for new challenges. Created by a team of behavioral scientists, researchers, and technologists, BetterUp’s Behavioral Insights uses data from regular assessments to give companies critical insights into workforce development and measurable results across 25 key leadership dimensions.

Want to learn more about BetterUp? Visit BetterUp's website.