Uncubed
           

Customer Support (f/m/d)

Bitpanda, Vienna

Buy & Sell Bitcoin and Ethereum


We are expanding rapidly and hence, we are seeking new, experienced and hands-on team members who think outside of the box (and are not afraid to share their thoughts), will deliver unique ideas and like to work in a fast-paced environment.

Your mission

You are in close contact with our users and help them with various problems and questions they have concerning Bitpanda, as well as handling user requests in multiple languages.


Your focus

  • Assist Bitpanda users through our support channels (e.g. Zendesk)
  • Evaluate user feedback and feature requests
  • Translate user needs into new features for the platform
  • Draft content to optimise the user experience
  • Identify market needs and suggest process optimisations

Why you

  • 1+ years of relevant experience within B2B Sales or Customer Support
  • Experience in using several cryptocurrency brokers/exchanges is a plus
  • Ability to follow processes and internal guidelines, as well as to work within set deadlines
  • Ability to work in a structured manner, within a team as well as independently
  • Excellent writing and communication skills in English and German are required, any additional language is a plus

What to send

  • Motivation letter where you introduce yourself, explain why you are interested in working for Bitpanda in the position "Customer Support", highlight your knowledge with cryptocurrencies and why you think you are a good fit.
Why us

Come and join our international and collaborative work environment as we strive towards our vision of accelerating the transition to a tokenised world. Apply today to help shape the future of investing.

In addition, Bitpanda offers attractive benefits:
- Flexible working hours
- Latest hardware
- Lunch and gym discount
- Regular team events and a yearly team trip
- Modern office in the Viennese Fintech Hub
- Buddy programme
- Beginner German classes

For any questions, please check our FAQ.
See you soon!

About Bitpanda

Coinimal GmbH is an Austrian start-up company that specialises in selling and buying Bitcoins and other cryptocurrencies. It was founded in October 2014 after a long development phase in coordination with the local authorities. The three founding members are Bitcoin enthusiasts and had personally experienced how hard it was to acquire Bitcoin in the EU. This deficiency in the market led to the idea of BitPanda. BitPanda.com is a fully automated platform: As soon as payment is confirmed, the Bitcoins and other cryptocurrencies are automatically sent to the buyers. This technique allows us to provide our customers the best and fastest service in the business.

Bitpanda

Want to learn more about Bitpanda? Visit Bitpanda's website.