We are expanding rapidly and hence, we are seeking new, experienced and hands-on team members who think outside of the box (and are not afraid to share their thoughts), will deliver unique ideas and like to work in a fast-paced environment.
You are in close contact with our users and help them with various problems and questions they have concerning Bitpanda, as well as handling user requests in multiple languages.
Assist Bitpanda users through our support channels (e.g. Zendesk)
Evaluate user feedback and feature requests
Translate user needs into new features for the platform
Draft content to optimise the user experience
Identify market needs and suggest process optimisations
1+ years of relevant experience within B2B Sales or Customer Support
Experience in using several cryptocurrency brokers/exchanges is a plus
Ability to follow processes and internal guidelines, as well as to work within set deadlines
Ability to work in a structured manner, within a team as well as independently
Excellent writing and communication skills in English and German are required, any additional language is a plus
What to send
Motivation letter where you introduce yourself, explain why you are interested in working for Bitpanda in the position "Customer Support", highlight your knowledge with cryptocurrencies and why you think you are a good fit.
Come and join our international and collaborative work environment as we strive towards our vision of accelerating the transition to a tokenised world. Apply today to help shape the future of investing.
Coinimal GmbH is an Austrian start-up company that specialises in selling and buying Bitcoins and other cryptocurrencies. It was founded in October 2014 after a long development phase in coordination with the local authorities. The three founding members are Bitcoin enthusiasts and had personally experienced how hard it was to acquire Bitcoin in the EU. This deficiency in the market led to the idea of BitPanda.
BitPanda.com is a fully automated platform: As soon as payment is confirmed, the Bitcoins and other cryptocurrencies are automatically sent to the buyers. This technique allows us to provide our customers the best and fastest service in the business.