Trainer (NYC)

Blue Bottle Coffee, Greater New York City Area

Coffee Roaster - Brewers, Subscriptions & Brewing Guides

Blue Bottle is writing a new chapter to the story and traditions of coffee, food and hospitality, and our retail trainers are some of the first touch points in a Blue Bottler’s journey here. Exemplars of hospitality, our trainers create exceptional training experiences for our new team members so they feel empowered to create delicious drinks and delightful experiences for guests and team members alike on their first days. We are on the search for a trainer to join our New York team.

As a trainer you will organize, coordinate, facilitate, and conduct trainings for baristas, other internal staff, and the general public. You’ll also occasionally support research and development projects to continuously evolve and refine our materials.

This is a full-time, salaried position based in New York and you will report to our Regional Training Leader.

You will:

  • Organize, coordinate and facilitate thoughtful and effective trainings for new and seasoned team members alike, focused on technical coffee skill, hospitality soft skills and Blue Bottle values
  • Facilitate training content that is ever evolving (we believe in iteration!) and focused on Blue Bottle’s values, our approach to hospitality, collaboration, communication, and coffee
  • Collaborate with retail managers to support in-cafe trainings, quality control and continued education for their teams, and ensure managers have an understanding of the strengths and opportunities of each of their team members for coffee and beyond
  • Regularly visit cafes to assess and coach baristas, both on-bar and off-bar
  • Work with our Learning & Development team to develop in-house training and educational materials and collaborate with lead baristas on barista training both in the lab and in our cafes
  • Organize and conduct research and development projects for coffee and coffee equipment
  • On occasion you will be asked to support training in other markets when they experience peak demand
  • Travel to other regions/markets to support trainings and new cafe openings (up to two week increments at a time)

You are:

  • A proud representative of Blue Bottle at all times
  • You are passionate about Blue Bottle’s vision and purpose --you value what we do (from product to people) and who we are (from guest to teammate)
  • Always on top of your game: your espresso preparation, coffee brewing and milk skills are inspiring as is your dedication to creating delightful hospitality experiences. Not only this, you pursue your craft, using resources to learn how to better engage our new team members
  • A self starter who fills time productively with limited supervision
  • An exceptional communicator both written and verbal, for groups large and small: you love helping people navigate the unknown and making them feel comfortable in a new space by sharing the knowledge needed to be successful
  • A kind teacher: you love sharing and imparting knowledge and meet people where they’re at
  • A dedicated team player, nimble, and supportive: you’re flexible and accommodating, you do what it takes to help others succeed
  • Excited by solving new and unconventional problems, and energized by helping to build things from the ground upGenuinely curious and daresay obsessive about coffee, food, hospitality, and team engagement

You have:

  • 2+ years retail and/or customer service experience
  • 2+ years specialty coffee or equivalent experience
  • A love and respect of delicious coffee and food

A few benefits we offer:

  • Medical, dental, and vision coverage for all full time employees and their dependents starting on their first day of work
  • 401(k) plan
  • Paid time off and parental leave
  • Free drinks at any of our cafes and a complimentary bag of beans to take home each week
  • Discounts on Blue Bottle food, merchandise, and other items such as additional bags of beans
Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.

We will consider for employment qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.

About Blue Bottle Coffee

About us

Blue Bottle Coffee is a passionate team of hundreds around the world, united by the simple purpose of getting great coffee to everyone who asks for it whether that be in our cafes or at home. Blue Bottle is headquartered in Oakland, CA and have retail and business operations in the Bay Area, Los Angeles, New York, and Tokyo.

We roast on three coasts using vintage gear, put it in compostable bags, and get it to our customers within 48 hours. We are baristas, managers, roasters & production specialists, chefs, engineers, designers, analysts, technicians, and more. We craft delicious drinks, treat our guests with the utmost care and respect, bake cookies, clean up after ourselves, get change at the bank, and say please and thank you. We offer the less able our seats on the bus and brush and floss daily. And we want you to join our team, who we believe to be the most talented, kindest, and hardest-working in the business.

Want to learn more about Blue Bottle Coffee? Visit Blue Bottle Coffee's website.