Manager, Technical Operations Europe

Bluebird Bio, Zug, Zug, Switzerland

integrated product platforms with broad therapeutic potential

About the role

In this role you’ll be responsible for the coordination of treatment with the Treatment Center and Contract Manufacturing Organization, including Order to Cash and distribution management. The role will collaborate with bluebird bio cross-functional teams in Europe and USA including Commercial Operations, Quality Assurance, Finance and the Global Pharmaceutical Science Organization to accomplish bluebird bio’s objectives in Europe for product launch, patient treatment and lifecycle management.

Patient scheduling, Treatment Coordination and Operations

  • Serve as point of contact for the Treatment Center as it relates to patient scheduling and operational execution - supporting Treatment Centers to complete the treatment process through the collection of patient cells, manufacture of drug product and operational execution of treatment
  • Take Treatment Center inquiries and provide Treatment Center support related to the flow of patient cells as part of operational execution
  • Operational management of distribution and logistics as it relates to cold chain shipments of patient cells and bluebird bio product from and to the Treatment Centers throughout Europe
  • Oversee and manage daily supply chain activities for European; which encompasses: order management, customer service, shipment management, sales administrative activities, creation and review of shipping documentation, reporting, Month End Reconciliation
  • Ensure operational execution per the endorsed country physical and financial flows
  • Work closely with Quality organization to ensure GDP compliance
  • Drive enhancements in working with Treatment Centers, the Contract Manufacturing Site and Logistics Providers as it relates to effectiveness, quality of the services and customer experience 
  • Roll out of tools and processes to enable effective and smooth operations within bluebird bio and with the Treatment Centers and Contract Manufacturing Organization
  • Subject Matter Expert that manages maintenance and enhancement of ERP System, Tools and processes in corporation with key cross functional stakeholders (e.g. Commercial OPS, Finance, Supply Chain, Planning and Quality)
  • Facilitate effective working relationships with internal customers and external customers
  • Track and communicate key performance indicators
  • Support Project initiatives as required

About you:

  • Bachelor's degree or Fachhochschule related to Supply Chain
  • Minimum 4 years relevant working experience, preferably in a Logistics/Supply chain role, within the Biotech/Pharmaceutical industry or any other regulated industry such Food/Medical device
  • Experience within an international environment
  • Good understanding of GMPs and GDPs is preferred
  • Experience in managing a customer service or client relations team
  • Approximately 10% travel may be required related to this role
  • Understanding of ERP tools and Order to Cash process
  • Experience with commercial launches and clinical trials is preferred
  • Highly self-motivated individual, with demonstrated ability to work independently in an extremely fast-paced and complex environment.
  • Eligible to work in Switzerland
  • Ready and excited to embrace the principles of the bluebird bio culture: b colorful, b cooperative, and b yourself

About Bluebird Bio

About us We are leading the gene therapy revolution. Our integrated product platforms encompass gene therapy, cancer immunotherapy and gene editing – providing us with the potential to treat, and hopefully cure, a broad range of serious diseases. We have a lot of energy, and it’s not just the abundance of coffee that keeps us going. Find out what sparks our excitement and inspires us every day.

Want to learn more about Bluebird Bio? Visit Bluebird Bio's website.