Keyholder, San Francisco - Union Square
Bonobos, San Francisco, CA
Home of better-fitting menswear and an easier shopping experience
Bonobos is seeking a Lead Guide who can provide the best in-person shopping experience to our awesome clientele in our San Francisco - Union Square location. Are you up for the challenge?
What’s the opportunity? Our Bonobos Guideshop location in San Francisco - Union Square is looking for a great full-time Lead Guide - our spin on a Keyholder.
Hmm…sounds interesting. What’s a Guide, exactly? A Guide is what we call a fashion-conscious, service-oriented, incentive-driven, sales powerhouse. Guides bring their knowledge of our product and brand to the forefront and complete the package deal with their love for style, passion for quality and insistence on top-tier service. They fully understand and appreciate the importance of our customer's happiness and are willing to get innovative to ensure our customer has the best shopping experience possible. Our one-on-one, appointment based experience offers customers both an alternative and complementary service to our web-driven model. Don't think traditional retail; what we're building you haven't seen before. Check it out in more detail here.
What's exciting about this opportunity? As a Lead Guide, you are a critical team member of our Bonobos Guideshop Field team. You will act as a leader and will be responsible for “holding down the fort” when the Guideshop Manager (or Assistant Guideshop Manager) is not available. You will be an expert in delivering exceptional customer experiences through balancing your leadership responsibilities, the daily coaching of Guides, and managing your own individual sales results. You will partner with the Guideshop Manager to ensure effective communication and contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Okay, now I’m intrigued. Who are you looking for?
- Have 2-5 years of sales experience in traditional retail or relevant sales experience
- Lead by example and model behavior that reflects the Company
- Have strong time management and organizational skills
- Are able to work as a team and effectively communicate
- Understand the power of generating leads and can manage a team with agility, change direction, and continuously improve based on key lessons learned
- Love making people happy and want to help everyone look and feel great
- Tell strangers on the street that their tag is showing
- Are self motivated and confident in your ability to network
- Know or want to learn as much as possible about men’s fashion, fabrics, styles, fit, and more
- Value self-awareness, intellectual honesty, judgment, empathy and positive energy - often over career experience
- Work hard because we love what we’re doing, but also believe in balance
- Will back up our talk with competitive compensation, challenging projects, random acts of team-wide fun, awesome coworkers and the rare tribal atmosphere that also values individuality
- Are committed to building a unique, fun and successful shopping experience through our Guide team
- Are excited to hear from you
Bonobos is a clothing brand focused on delivering great fit, excellent customer experience, and a fun approach to menswear. Launched online in 2007 with its signature line of better-fitting men's pants, Bonobos is now the largest apparel brand ever built on the web in the United States. In 2011 Bonobos extended offline, launching Bonobos Guideshops, e-commerce stores that deliver personalized, one-to-one service to those wanting to experience the brand in person. To date, Bonobos has 20 Guideshops across the United States. In 2012, Bonobos expanded its distribution partnering with Nordstrom, bringing Bonobos apparel into all 118-doors nationwide and to Nordstrom.com. Bonobos was named “One of America’s Hottest Brands” by Advertising Age, “Best Men’s Pants” by New York Magazine, and was twice awarded Crain’s “Best Places to Work in New York City”.
Want to learn more about Bonobos? Visit Bonobos's website.
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