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Sr. IT Systems Engineer

Box, Austin, TX

A Cloud Content Platform for the Digital Age


Box is looking for an exceptional candidate with a deep knowledge of IT server infrastructure (Windows Server, Linux, & AWS) to join our growing IT Systems Engineering team.  As a Sr. IT Systems Engineer you will work cross-functionally with IT, Security, and Engineering to deploy, secure, and manage our servers and infrastructure globally.  To succeed in this fast-paced challenging position you will need to be a highly motivated problem solver, be excited about security, love building for scale, and be deeply passionate about all aspects of supporting the IT needs of a growing tech company.
 
Responsibilities:
  • Architect, build, optimize, and operate core IT systems across a variety of different software stacks and platforms: Infrastructure & Endpoint Computing: (VMware, AWSLinux, Windows, macOS); Networking (Cisco, Juniper, Palo Alto Networks); Services (Splunk, Puppet, Datadog, WDS); and Applications (Box, G Suite, Confluence, JIRA, Tableau). 
  • Help us protect our house by designing and leading initiatives to mitigate risk on servers and infrastructure.
  • Help scale and design monitoring and alerting tools, in concert with the security team.
  • Build automation and tooling to assist with compliance and auto-remediate issues without end user involvement.
  • Lead administration and support for monitoring, configuration, and logging services (Splunk, Puppet, Datadog)
  • Create/maintain day-to-day support & management documentation for systems and servicestroubleshooting.
  • Utilize Windows Deployment Services (WDS) and tools like Cobbler to develop new images with support for major operating systems and software releases.
  • Partner with the security team to implement security policies and ensure all critical vulnerabilities are patched in a timely manner.
  • Ensure that all infrastructure stays compliant with Box policies. 
  • Maintain inventory and reporting of all infrastructure and computing assets.
  • Provide Tier III support and troubleshooting for complex end user computing issues escalated from the Helpdesk.  Be the go-to technical resource and mentor for entry level system administrators and Helpdesk team.
  • Develop and maintain documentation for systems and architectural standards.
Requirements:
  • BA/BS degree in Information Systems, Computer Science or equivalent degree/experience in a related field.
  • 2-3+ years experience with Puppet or similar in a large scale Linux or Windows environment.
  • Experience in one or more programming languages relevant to scripting, automation, and general tooling: Python, Bash, PowerShell, PHP, Go.
  • Strong ability to interact with and understand complex technical requirements across different departments.
  • Strong ability to communicate effectively in writing and verbally, including working with a geographically distributed team.
  • Strong organizational, planning, problem-solving, and documentation skills.
  • Proven experience and track record troubleshooting complex Linux, Windows, and Mac problems in an enterprise environment.
  • Strong networking background (Cisco, Juniper, Palo Alto Networks) and ability to use tools such as Wireshark for troubleshooting issues.
  • Working knowledge of essential security concepts.
  • Ability to stay current with latest hardware and software releases.
  • Experience scripting and or automating tasks with REST APIs.
  • One or more of the following certifications preferred:  Red Hat Certified Systems Administrator (RHCSA), Microsoft Certified Systems Administrator (MCSA), Splunk Enterprise Certified AdminPuppet Professional, Cisco Certified Network Associate (CCNA), Juniper Certified Internet Specialist (JNCIS-ENT), EC Council Certified Ethical HackerAWS Certified Solution Architect - Associate, AWS Certified SysOps Administrator - Associate

About Box

Box is an enterprise content management platform that solves simple and complex challenges, from sharing and accessing files on mobile devices to sophisticated business processes like data governance and retention.

Since 2005, Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 41 million users and 74,000 businesses—including 59% of the Fortune 500—trust Box to manage content in the cloud.

Want to learn more about Box? Visit Box's website.