Sr. IT Support Engineer - Warsaw

Box, Warsaw, Poland

A Cloud Content Platform for the Digital Age

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organisations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 
Box IT End User Services' primary role is to provide technical services and support to all employees world-wide.  We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support.  Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.
The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry.  As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible.  You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people.  Your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving end-user technology decisions that will impact Boxers around the world.
You'll become our 2nd IT employee in EMEA and one of the first employees hired into our new Poland/Warsaw office. This role provides a great opportunity for you be supported, but also feel autonomous in how the Warsaw office culture is shaped.
  • Support & Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
  • Support & Troubleshooting apps such as AD, Workday, G-suite, Office365, Okta, Duo, VPN, Zoom, Jamf, Carbon Black
  • Perform system imaging, application configurations, and security policy enforcements
  • Procurement, asset and inventory management for all IT hardware and software
  • Cross-departmental collaboration with teams like Facilities, Sales, and Engineering
  • Managing IT communication between headquarters and remote office
  • High energy and passion for your work and achievements
  • Bilingual - English and Polish with excellent verbal and written communication skills 
  • Excel at everything you put your heart and mind to
  • Willingness to go above and beyond
  • Excellent teamwork skills
  • Lead complex initiatives to scale and transform the business 
  • Demonstrate that you continue to keep your knowledge and skills up to date (desired)
  • 5+ years of working experience in an IT Support role
  • Strong Knowledge of networking concepts
Preferred Skills
  • Technical certification in desktop operating systems (Mac certification a plus)
  • Comprehensive understanding of networking (Network certification a plus)
  • Working knowledge with voice and video conferencing solutions (Google, RingCentral, Zoom is a plus)
  • Experience leading large, complex enterprise initiatives on a global scale (PMP certification a plus)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

About Box

Box is an enterprise content management platform that solves simple and complex challenges, from sharing and accessing files on mobile devices to sophisticated business processes like data governance and retention.

Since 2005, Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 41 million users and 74,000 businesses—including 59% of the Fortune 500—trust Box to manage content in the cloud.

Want to learn more about Box? Visit Box's website.