Outbound Department Manager (Dallas)

Boxed, Dallas

The products you love in bulk, delivered to your door.

About the company

Boxed is the easiest and modern way to shop for bulk goods. As a mobile-first company, customers can shop directly from Boxed’s app on their iOS or Android mobile device, or online at www.Boxed.com. With Boxed, customers can have their household, personal care, and pantry favorites delivered conveniently to their home or office.

Our office is a dynamic, collaborative family of individuals. A technology company at core, we are a vibrant group of engineers, designers, marketers, and operations specialists with a passion for driving superior value and experience to our customers.

Boxed is seeking an Outbound Department Manager who will be responsible for managing the day to day operations of our shipping department. Please note, this position will be Sunday through Thursday.

You will:

  • Drive processes which may influence the direction of other areas
  • Effectively deliver formal counseling/mentoring to direct report
  • Drive high service and effective execution in each functional area related to the operation (inventory and shipping)
  • Manage cross dock system and look for process improvement
  • Manage inventory for processing supplies (tape, boxes, bubbles, & etc)
  • Work with local parcel services on pick-ups/ swaps (Scheduling)
  • Manage and execute improvement process in quality production
  • Manage and adjust staffing levels based on business requirements
  • Manage, coach, and mentor hourly staff to include temporary personnel
  • Maintain relationship with staffing agency
  • Identify operational issues and drives action for quick resolution
  • Communicate staffing and equipment issues proactively
  • Effectively measure Key Performance Indicators (KPI) to ensure all Service Levels (SLA) are met


  • Effective communication and planning skills required
  • Promote fair, safe, trained and engaged work environment
  • Facilitate and execute training to ensure SOP's are updated and maintained for Client required process
  • Perform all other duties as assigned
  • Ability to work Sunday through Thursday

Benefits & Perks:

  • Competitive salary
  • Stock options
  • Full healthcare benefits


About Boxed

Boxed was founded in 2013 by an experienced group of tech pioneers with a simple idea: make shopping for bulk easy, convenient and fun, so you can focus on the things you really love.


Want to learn more about Boxed? Visit https://www.boxed.com