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Community Support Specialist - US market

Brainly, Kraków

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Brainly is the world’s largest social learning platform, reaching over 150 million unique users monthly. Our mission is to inspire students to share and explore knowledge in a collaborative community. By taking on this challenge, you will support the continued development of the community at Brainly into the world’s best place for peer-to-peer learning.

We are looking for an empathetic communicator - someone who enjoys wearing the many hats involved with online community communication and is able to provide exceptional support to community members needing help.

What's in it for you:

  • Working on the company’s top priority market
  • Great opportunity to grow your skill set and advance your career
  • Work in a creative environment with a fun, talented, motivated team
  • Help transform the world of online education for students around the globe

Key responsibilities: 

  • Provide outstanding support to Brainly’s community, including student users, parents, teachers, and subscribers, by responding to them via email and social media channels
  • Provide support on Brainly as a presence within the community, and engage with users during working hours
  • Help optimize user satisfaction processes

What you will need:

  • Required:
    • Excellent written and conversational communication skills in English
    • A passion for online community management and a willingness to grow and develop a career in an ed-tech startup
    • Willingness to learn crisis management skills
    • Enthusiasm for working with middle school, high school, and college students
    • Ability to provide light monitoring for urgent email and forum notifications on weekends
    • Strong computer and Internet skills
  • Preferred:
    • Previous experience with customer service or content moderation will be a plus
    • Previous experience with social content creation or social media management is also a plus

Additional details:

  • location: Kraków, Poland
  • some of our benefits: absolutely no dress code, flexible working hours, opportunity to work remotely from time to time, company lunches on Thursdays, private medical healthcare for you and your family, company events, and more
  • we happily support your participation in conferences, training, courses - you get 800$ per year to spend and time off when you need

WHAT IS BRAINLY?

Brainly is the place to learn, for students, by students. We are the world’s largest social learning community bringing middle school and high school students together to make learning outside the classroom highly engaging, effective and rewarding. Students connect with their peers to help strengthen their skills, from math to science, to history and beyond.

Founded in 2009, Brainly is one of the most promising and fastest growing internet businesses in the EdTech space with over 100 million monthly users. Based in New York City and Kraków, Poland, Brainly is currently available in over 35 countries. In 2016 and 2017, Brainly has closed $15M + $14M Series B funding, led by Naspers and Kulczyk Investments, to bring the total funding from current investors, including General Catalyst Partners, Point Nine Capital, Runa Capital and Learn Capital, to $38.5M.

Read more about the processing of your personal data by Brainly HERE.

Please include the following statement in your application:

Hereby I grant my consent to Brainly with registered office at Krowoderska 63B/6, 31-158 Kraków, Poland, KRS No 0000354511 for processing of my personal data that I provided to Brainly. I hereby confirm that I was informed about the processing of my personal data by Brainly.

About Brainly

About us WHAT IS BRAINLY? Brainly is the place to learn, for students, by students. We are the world’s largest social learning community bringing middle school and high school students together to make learning outside the classroom highly engaging, effective and rewarding. Students connect to their peers to help strengthen their skills, from math, to science, to history and beyond. Founded in 2009, Brainly is one of the most promising and fastest growing internet businesses in the EdTech space with over 80 million monthly users. Based in New York City and Kraków, Poland, Brainly is currently available in over 35 countries. Brainly has closed a $15M Series B round of funding led by the global internet and entertainment group, Naspers, to bring total funding from existing investors including General Catalyst Partners, Point Nine Capital, Runa Capital and Learn Capital to $27M.

Want to learn more about Brainly? Visit Brainly's website.