Uncubed
           

Strategic Customer Success Manager - San Francisco & Austin

Canva, Sydney

Amazingly Simple Graphic Design Software


At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Since launch in August 2013 we have grown exponentially, amassing over 15 million active users across 190 different countries who have created more than 1 Billion designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!

The Team
The core focus of our team is to prove out the power of Canva within recognisable Global Brands and Enterprise customers.  Business owners are looking to move away from outdated systems and time-consuming design processes, and we aim to serve by empowering them with the ability to build better products and stories.

Role Mission
The mission of the Strategic Customer Success Manager is to nurture and grow the relationships with our strategic Canva Enterprise accounts.  She or he will also help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization.

What you'll do:

  • Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts, including implementation, onboarding, training, and adoption.
  • Account growth: identify areas for growth within existing accounts and manage the renewal process.
  • Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider.
  • Team leadership: cultivate the culture and talent for attracting and motivating the talent to accomplish the above.

What we're looking for:

  • Success: proven track record engaging users and driving adoption, with 6+ years of post-sales experience in B2B SaaS.
  • Communication skills: ability to communicate concisely and passionately.
  • Creativity: willingness to learn and adapt, as well as dream big.
  • Integrity and trustworthiness.
  • Comfortable with learning new technologies and solutions.
  • A self-starter, but also a strong team player, with excellent collaborative skills.

Benefits:

  • Competitive salary, plus equity options
  • Flexible working hours, we value work-life balance
  • Professional education allowance
  • Generous parental leave policy
  • Fun and quirky celebrations
One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.

Canva is currently one of Australia’s hottest technology companies and has been the ranked #1 Australian Workplace in Technology by JobAdvisor for two years in a row. We ensure that the Canva workspace is setup for you to do your best work and have a great time doing so, with breakout areas, little nooks, quiet places to retreat.

We will not accept or review any CVs from external recruitment agencies.

About Canva

About us At Canva, we create tools that empower the world to design. Our platform combines a drag-and-drop design tool with a stock library of over 1 million photographs, illustrations and imagery. You can also choose from hundreds of professional templates to create social media graphics, presentations, flyers, posters, invitations and so much more. Our mission is to make design simple for everyone. Driven by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Want to learn more about Canva? Visit Canva's website.