Senior UX Researcher (Design Experience)

Canva, Sydney, New South Wales, Australia

Amazingly Simple Graphic Design Software

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Be a part of the project and design your future.

We’re looking for parental leave cover (6 month fixed term contract) for a Senior UX Researcher to join the Design Experience Supergroup, based anywhere in Australia or New Zealand.

About the Design Experience Supergroup
Since Canva launched in 2013, we’ve amassed over 85 million monthly active users in 190 countries, in 100+ languages. Canva users range from small business owners and marketers, to teachers, not-for-profits, students, knowledge workers, and more. Designing for such a diverse range of users is no small feat!

Our Design Experience Supergroup’s mission is to empower the world to Design Anything. We’re responsible for the Editor and its exciting core products, components & tools that people around the world use to design absolutely everything from social media graphics, to presentations, to videos and more – on desktop and mobile devices.

We ensure our diverse userbase can easily design in Canva, and also that it’s enjoyable and delightful. We’re also responsible for some of Canva’s biggest bets and new product categories. These range from early stage ideas, to Beta features on the cusp of launching. Our group is a critical part of achieving Canva’s company-wide goals.

About the UX Research team
At Canva, our users are at the heart of everything we do. Our UX Research team is relatively young, but plays a vital role in the vision and success of our company. One of the best things about Canva is how much everyone across the business cares about users and improving their experience - you’ll never have to sell anyone on the value of research.

Our team conducts qualitative and quantitative research to inform design decisions, product strategies, and identify opportunities. We believe that research findings are most powerful when they’re out of reports, and actively being applied and used by product teams. Researchers partner with PMs, designers, engineers, and marketers to help them better understand Canva’s diverse user base, solve complex challenges, and improve the product experience for millions of users worldwide.

Our research team is close-knit, collaborative, and supportive. We each bring unique strengths and interests to the group, and encourage each other to grow in our craft every day.

About the role (6 month fixed term contract)

  • Lead several high priority research projects for the Design Experience Supergroup. These may range from understanding user problems and needs, to help define a vision for a new feature or product (foundational); to evaluating Beta products to ensure that utility and delight is offered to users (evaluative).
  • Apply a mix of qualitative (e.g., interviews, diary studies) and quantitative (e.g., surveys, insights from product data) methods to analyze user or product data and distill this into written and visual reports.
  • Build relationships and closely collaborate with product teams (PM, Design, Engineering, Marketing, and more).
  • Participate and contribute to our UX Research sub-specialty: join in on team meetings, share your expertise and opinions, provide feedback to fellow researchers
  • Provide consultative guidance to PMs and Designers conducting their own research, within the Design Experience Supergroup (e.g. office hours)
  • Be a champion for our users, and product experience: share your insights publicly across the company and inspire change that needs to be made to improve the Canva user experience.
  • Be a role model for the quality of research work we strive for at Canva

About you

  • You're a qualitative researcher with extensive experience leading research studies: planning, recruiting, carrying out, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making.
  • Excellent understanding of primary research methodologies such as interviews, diary studies, participatory design, ethnography, surveys, usability testing, and know when these are best used. Additionally, you combine these with data sources like product data, experiments, support tickets to understand user needs holistically.
  • You’re thrive in a fast paced work environment that requires outstanding problem-solving skills and autonomy.
  • You have the ability to flex research plans depending on team needs, understanding and clearly communicating trade-offs.
  • You enjoy closely collaborating with partners throughout projects, and consider bringing them along the journey to be an essential part of the process.
  • You have experience mentoring and helping designers and PMs become better researchers, such as providing feedback on research plans, interview technique, or final reports.
  • Excellent communication and facilitation skills. Whether it’s during a workshop, presentation, or even a Slack message - you have a highly developed ability to rally a team together and inspire change.

You may also have

  • Experience working in Lean environments: validating product ideas, and identifying prospective customers, for example with early-stage startups or Innovation Labs.
  • A degree in Psychology, Human Computer Interaction, Social Science or a related field
Working at Canva
Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include:

• We have a hybrid work model (in-office & from home), with our offices are always open to you balancing flexibility and connection
• Flexible leave so you can recharge, give back, support others or focus on your own professional development.
• An annual Vibe & Thrive allowance (pro rata). This is for you to spend on whatever will support your wellbeing and development.. because you know what you need to Vibe and Thrive, better than anyone.
• Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and Fitness & Meditation Classes.
• Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in.

We make decisions to engage contractors based on your experience, skills and passion. Please note that contractor-accreditation meetings are conducted virtually. When you signify interest in the Project, please tell us the pronouns you use and any reasonable adjustments you may need during the contractor-accreditation interview process. 

About Canva

About us At Canva, we create tools that empower the world to design. Our platform combines a drag-and-drop design tool with a stock library of over 1 million photographs, illustrations and imagery. You can also choose from hundreds of professional templates to create social media graphics, presentations, flyers, posters, invitations and so much more. Our mission is to make design simple for everyone. Driven by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Want to learn more about Canva? Visit Canva's website.