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Carbon Technical Partner, Dental

Carbon, Redwood City

Stop prototyping. Start producing.

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Working at the intersection of hardware, software and molecular science, we are committed to delivering on the promise of 3D printing, enabling commercial customers to go beyond basic prototyping to 3D manufacturing. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions. Help us change the world and we will help you change yours.
 
The support team works to ensure that customers love us and love our products. We are held accountable to ensure customers are successful and their experience with Carbon is positive. Carbon Technical Partners will be advocates for their customers, following up and managing all matters related to their customers’ needs. Carbon Technical Partners will be expected to listen carefully, learn quickly, respond promptly and anticipate customer needs across a broad spectrum of industries.  Carbon Technical Partners will also need to delight and support their customers while efficiently balancing all of their customers’ needs. Carbon is a dynamic work environment and Carbon Technical Partners will need to be flexible and adapt to a dynamic business with ever changing needs and priorities.
 
This role will be based in Atlanta and work exclusively with our dental/oral care customers. We are looking for an individual who is a quick learner, passionate about the dental industry and focused on helping our dental customers be successful with DLS.

Responsibilities:

  • Build and maintain strong, long-lasting customer relationships
  • Operate as the lead point of contact for any and all service matters specific to dental customers
  • Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions
  • Assist with high severity requests or issue escalations as needed
  • Communicate clearly the progress of initiatives to internal and external stakeholders
  • Collaborate with Account Managers team to identify and help grow opportunities within account from a technical perspective
  • Excellent listening and presentation skills
  • Tech savvy individual with ability to quickly and effectively learn CLIP and DLS technology

Required Skills:

  • Excellent customer-facing/interpersonal skills; profoundly customer-focused
  • Excellent problem-solving skills
  • Experience in delivering customer-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail 
  • Excellent verbal and written communications skills, including working with customers over the phone and through email
  • Excellent listening and presentation skills
  • Tech savvy individual with ability to quickly and effectively learn CLIP and DLS technology
  • Ability to train customers on technical subjects in order to be successful with DLS technology
  • Works well in a team to help customers be successful
  • 2-5 years of relevant experience
  • Ability to be flexible with a dynamic, growing company
  • BA/BS degree or equivalent

Preferred Skills:

  • Technical background or experience in engineering or chemistry
  • Experience in the dental industry
  • Experience in a technical service role
  • Experience with DLP, SLA or FDM 3D printing technologies
  • Experience working in small company
Carbon team members enjoy working in a newly renovated R&D facility in Redwood City. Our tight-knit team works collaboratively in our open space and in our labs, learns together through our entrepreneurship guest speaker series, and bonds together through weekly catered meals, offsite events and activities. We also provide complete benefits and competitive compensation including equity ownership.

About Carbon

About Carbon WHO WE ARE Carbon works at the intersection of hardware, software, and molecular science. Our vision is a future fabricated with light, where traceable, final-quality parts are produced at scale with CLIP technology. CLIP — Continuous Liquid Interface Production — makes this vision possible by combining engineering­-grade materials with exceptional resolution and surface finish. HARNESSING LIGHT AND OXYGEN TO PRODUCE OBJECTS FROM A POOL OF RESIN, CLIP is a photochemical process that eliminates the shortcomings of conventional 3D printing by harnessing light and oxygen to rapidly produce objects from a pool of resin. From everyday products like tennis shoes and electronics, to industrial components, to highly customizable medical devices, CLIP makes it possible for creators to design the parts and products of the future.

Want to learn more about Carbon? Visit Carbon's website.

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