Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.
This role will entail handling account-related and technical support inquiries for both prospective and current dealer clients in the French speaking market. The ideal candidate for this position is highly consultative in nature and enjoys building strong relationships with their client base. You have a strong sense of customer service and the ability to quickly and effectively tackle issues in a proactive and reactive manner.
The Customer Success Specialist will be an expert at usage of CarGurus tools, and will foster each account to resolve technical support issues, billing queries, analysis and demonstrating the use of the CarGurus tools as well as, will play an essential part in establishing and maintaining a relationship with each dealer client, while ensuring engagement with the CarGurus platform. Additionally you will be involved in different projects and you will find creative ways to work cross-functionally and support all different teams.
Who You Are:
- 1-3 years of technical support or customer success experience
- Fluency in written and verbal English and French is essential, additional language is a strong advantage
- Outstanding communication and listening ability
- Strong customer focus and ability to multitask over multiple communication channels (phone/email)
- Proficiency in MS Office
- Good organisational skills
- Ability to collaborate and act as liaison with other departments such as sales, account management, business development and marketing, among others.
- Industry experience a plus
At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK, Spain, Italy and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.
At CarGurus, we believe a transparent car shopping experience is better for shoppers and sellers alike, and we innovate constantly to deliver on that promise. Today more than 20 Million (and growing) unique monthly visitors use our site and our mobile app to find their next car. With headquarters in Cambridge, MA, CarGurus has that "start-up feel" (we dislike meetings, play lots of foosball, have catered lunches and fun company outings—the list goes on). Unlike many start-ups, however, we have the advantage of being profitable (since 2010!) with sustained revenue growth. CarGurus is an engineering-driven company with a passion for data, and that drives everything from the speed at which we launch new products to the spirit of innovation that drives our company’s culture.
Want to learn more about CarGurus? Visit CarGurus's website.
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