National Field Account Manager

CarGurus, London

Find and share automotive knowledge

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?

The National Field Account Manager (NFAM) role works with our largest dealer partners and is responsible for the onboarding of dealerships, as well as supporting them throughout their customer lifecycle. This person will be in charge of the relationship with some of CarGurus’ largest customers, and is a sales-focused account management professional with a consultative approach. As an inside-based employee with a high-level of travel across the UK, the NFAM will thrive in a fast-paced environment, visiting individual dealerships within national groups to conduct trainings, teach best the best ways of working with the product, and ensure optimisation. Once on-boarded, the NFAM will maintain the commercial relationship with the partner, including C-Level executives, to ensure growth and retention of all accounts.

What You'll Do:

  • Carry a quota consisting of cross sell, up-sell, and retention components
  • Educate dealers on how to maximise the value of the CarGurus platform by leveraging tools, reports, and best practices
  • Provide dealership and group-level performance analysis on a regular basis; identify areas of potential improvement and optimisation
  • Act as customer Liaison for technical, billing, and content issues
  • Maintain strong relationships with the sales team and support the progression of MRR growth opportunities via back-office support, ongoing customer engagement, and using existing relationships to recognise growth opportunities
  • Champion and drive adoption of new products into the market
  • Collaborate with internal departments (sales, billing, content, and engineering) to convey key issues to the rest of the organisation including working to raise issues when appropriate
  • Regularly present to clients (mid management to C- Level) both online via zoom/teams and in person. 

Who You Are:

  • B2B/B2C account management experience on the ground
  • Willingness to travel significantly as this is a field-based position
  • Proven track record of delivering against quota
  • Strong sense of urgency and self-starter attitude
  • Excellent analytical skills, understanding of how to use Microsoft Excel
  • Top class presentation skills with experience presenting to large groups, sales management and C - Level executives. 
  • Ability to prioritise, manage time effectively, and multi-task in fast-paced environment
  • Results-oriented, ambitious spirit!
  • Strong listening skills, and empathic verbal and written communication
  • Bachelor’s degree in a relevant field with a focus on sales
  • Industry experience and digital background a plus
  • Passion for Cars!

CarGurus Culture:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul.
We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
In addition to the US, CarGurus operates sites in Canada and the UK. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.

About CarGurus

At CarGurus, we believe a transparent car shopping experience is better for shoppers and sellers alike, and we innovate constantly to deliver on that promise. Today more than 20 Million (and growing) unique monthly visitors use our site and our mobile app to find their next car. With headquarters in Cambridge, MA, CarGurus has that "start-up feel"​ (we dislike meetings, play lots of foosball, have catered lunches and fun company outings—the list goes on). Unlike many start-ups, however, we have the advantage of being profitable (since 2010!) with sustained revenue growth. CarGurus is an engineering-driven company with a passion for data, and that drives everything from the speed at which we launch new products to the spirit of innovation that drives our company’s culture.

Want to learn more about CarGurus? Visit CarGurus's website.