Billing Analyst

CarGurus, Cambridge, MA

Find and share automotive knowledge

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?

We are looking to add a Billing Analyst to our Billing Team. The position will be essential to our customer’s experience. Our ideal candidate will have experience with billing subscription services and excelling in customer-facing roles.

Every day you will be responsible for invoicing and updating subscriptions, processing internal and external billing inquiries in a highly collaborative environment for our Billing and AR teams, as well as crafting a positive customer experience surrounding all aspects of Billing. The position requires working with and providing excellent support to internal customers, such as the sales and the accounting teams. To excel at this role you will need analytical skills, critical communication skills, and the ability to analyze and bring forth suggestions to improve processes.

This job is perfect for someone who has strong attention to detail and for somebody who enjoys work in a fast-paced, collaborative workplace. The position is very customer service focused; you must be comfortable building relationships via the phones.

What You'll Do:

  • Provide phone and email support for external customer requests on invoice and payment related inquiries.
  • Processing a large volume of billing cases and inquires
  • Strategize logistics surrounding how to bill new products and pilots, as well as provide recommendations on standard methodologies for Order to Cash processes.
  • Maintain accurate and organized customer records
  • Ensure timely processing of customer payments
  • Leading billing adjustments (IE, credits, etc.)
  • Working with the accounting team during the month-end close
  • Perform ad hoc projects and crafting dashboards as needed
  • Support system implementation
  • Engaging with customers over the phone to help tackle their issues

Who You Are:

  • Bachelors, Accounting or Finance preferred
  • Minimum of 1-2 years’ work experience in Billing, Collections or Customer Service
  • Proven understanding of Excel
  • Excellent attention to detail
  • Experience with Zuora or similar billing systems
  • Knowledge of Salesforce (or related CRM)
  • Highly organized and able to manage and set expectations

CarGurus Culture:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul.

We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

CarGurus employees in the US can choose to work from home / remotely for the duration of 2021, or participate in a phased return to our beautiful office spaces. We expect most roles to be in-office at least 3 days a week beginning January 2022. In addition to the US, CarGurus operates sites in Canada and the UK. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.

About CarGurus

At CarGurus, we believe a transparent car shopping experience is better for shoppers and sellers alike, and we innovate constantly to deliver on that promise. Today more than 20 Million (and growing) unique monthly visitors use our site and our mobile app to find their next car. With headquarters in Cambridge, MA, CarGurus has that "start-up feel"​ (we dislike meetings, play lots of foosball, have catered lunches and fun company outings—the list goes on). Unlike many start-ups, however, we have the advantage of being profitable (since 2010!) with sustained revenue growth. CarGurus is an engineering-driven company with a passion for data, and that drives everything from the speed at which we launch new products to the spirit of innovation that drives our company’s culture.

Want to learn more about CarGurus? Visit CarGurus's website.