Customer Success Manager

Cerebri AI, Austin TX or Toronto ON or Washington DC

Turn data into revenue

Duration: Full-Time

About Cerebri AI
Cerebri AI develops and sells the most sophisticated AI-enabled customer experience (CX) platform. Cerebri Values CX v2 (CVX) is a leap forward in applying artificial intelligence to measure customer engagement and drive financial results for large enterprises at scale. It uses reinforcement learning to gain deeper insights from customer journeys, measure customer commitment across brands and predict Next Best Action{set}s to create personalized experiences throughout the customer life cycle that drive engagement and results.

We work with companies selling to over 200 million consumers and have 16 patents filed pertaining to the Cerebri AI way. Our Series A financing was led by M12 (formerly Microsoft Ventures). We now have 60 employees in three offices in Austin, Toronto and Washington DC. Over 80% of the staff are in technical roles in data science and software engineering. Our team of senior executives averages 20+ years selling and deploying software successfully to enterprises worldwide. Cerebri AI is a proud Microsoft Partner and an active member of the Mastercard Start Path network.
To learn more, visit cerebriai.com.
"Cerebri AI was recognized as 2019 Cool Vendor for Customer Journey Analytics by Gartner"

Role:  Our customers are Global Fortune 500 enterprises. You will manage customers for our Cerebri Values product, software infrastructure, and user experience, from on-boarding to deployment. Success in this role requires deep understanding of the business value of AI and machine learning, and the ability to clearly communicate that value. You will work with customers across different verticals, and establish strong working relationships with multiple stakeholders from IT to sales & marketing to senior executives.


  • Work with data science and engineering teams to deliver solutions on time and within budget
  • Manage customer relationships from on-boarding through deployment
  • Provide functional leadership for large multi-functional groups
  • Understand customer domain and workflows
  • Lead customer meetings and deliver effective presentations
  • Understand data models, data dictionaries, and data visualization
  • Manage downwards and upwards across the company
  • Travel to work with customers 20-30% of the time


  • Exposure to Big Data, artificial intelligence, or machine learning
  • Experience with enterprise-class projects and implementations
  • Experience presenting to, and working with senior leadership at large enterprises
  • Tenacity to work with customers and get them to adopt new technologies
  • Ability to communicate complex problems to different audiences
  • Five (5) years experience delivering quality results with history of promotion and success
  • Bachelor's degree in a STEM field required, MBA from a top school preferred

Nice to haves...

  • Sector expertise in automotive / financial services / telco
  • We are seeking Customer Success Managers who are fluent in Spanish or Mandarin
Specify location.

About Cerebri AI

Cerebri AI provides AI and machine learning solutions to help enterprises grow top line revenues by giving them a 1:1 relationship with their customers. We do this by processing internal and external customer data, and by determining the dollar value a customer places on the “value” of a vendor, products, assets, etc. We also monetize a critical variable in any revenue situation, the customer’s ability to pay, so things such as up-selling opportunities can be clearly scoped and delivered. We call the results Customer Value Indexes (CVIs) for brands, vendors, assets and financing.

Cerebri AI

Want to learn more about Cerebri AI? Visit Cerebri AI's website.