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QA Engineer

ChowNow, Los Angeles, CA

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Do you have an eagle eye for detail? Are you frequently pointing out bugs in everyday things? Do you love breaking things and finding out how they work? Do you consider yourself an advocate for quality andstrive for the best user experience? Did you notice the typo in that last sentence? If so, ChowNow has the opportunity you’ve been searching for.

About the Position
ChowNow’s Engineering Team has built a reliable, stable, and modern platform enabling restaurant owners to accept pickup and delivery orders online. Our “quality product first” approach to engineering contributes to our success and brand recognition. We’ve reached the time when we need to grow and scale out our testing abilities to meet the demand of the many exciting new products and features on our roadmap. We’re looking for a product-minded thinker to help deliver quality products from engineering to end user. Drawing from your experience in analyzing requirements and collaborating with engineers, product managers, and designers, you are an effective tester that would ensure our features meet the strict standards of the highest mark of quality before they’re released.

About Us:
ChowNow is the ordering platform dedicated to helping local restaurants grow and compete in a sustainable way. At ChowNow, we’re driven by one purpose: to help local restaurants thrive. By helping diners discover their delicious creations and helping restaurants connect with customers new and old.

ChowNow powers branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages, through ChowNow-created apps, and via ChowNow’s website— while also providing our restaurant partners key customer insights and marketing support.

This position is located in the Playa Vista neighborhood and tech hub of Los Angeles — just a few minutes from both the beach and the freeways. We believe in equal opportunity for all, and you should, too. We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor!

Within 1 Month, You'll...

  • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience).
  • Complete Engineering Training, learning about our software development process, tools, technology stack, and architecture.
  • Join a Product Squad, meet squad members and take ownership of testing new features development.

Within 3 Months, You'll...

  • Learn our business model and how it translates to platform architecture, products, and features.
  • Master testing strategies and collaborative processes.
  • Collaborate with the Product Manager to discover the breadth of testing desired to ensure quality.
  • Contribute to internal testing documentation and evaluate and improve on their effectiveness.
  • Participate in a product feature release by creating and executing a test plan and test cases. 

Within 6 Months, You'll...

  • Make a tangible impact on our process workflow by reducing cycle times as well as ensuring a quality product.
  • Understand major feature areas of our applications and be comfortable navigating the product.
  • Take ownership of a large piece of a product, or an entire product, from analyzing requirements to test planning and execution through approval for release. 

Within 12 Months, You'll...

  • Make a tangible impact on our process workflow by reducing cycle times as well as ensuring a quality product.
  • Understand major feature areas of our applications and be comfortable navigating the product.
  • Take ownership of a large piece of a product, or an entire product, from analyzing requirements to test planning and execution through approval for release. 

You Should Apply If:

  • You have experience testing new product features and enhancements based on an understanding of functional and design requirements.
  • You enjoy performing ad-hoc and thorough regression testing to safeguard against existing features that might break as a result of code change.
  • You are comfortable presenting defects to a software engineer, even if it means critiquing their own work.
  • You are familiar with logging bugs into a ticketing system (we use Jira) with clear and understandable details and steps to reproduce.
  • You desire to play an active role in reviewing product requirements, pointing out any gaps and ambiguities that could save everyone time down the line.
  • You seek to take part in shaping the internal QA process: outlining test plans, writing and maintaining test cases, executing tests, and providing feedback and approval for releases.
  • You enjoy working in an iterative, agile development process with frequent cycles.
  • You thrive in environments supporting your growth, and where you can support others.

About Our Benefits:

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  • Employer-contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap
We are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

About ChowNow

At ChowNow we are driven by one purpose: to provide restaurants with the tools needed to compete in an increasingly technical world. We believe restaurants are at their best when they focus their efforts on the quality of their food and service. Whether it be in the kitchen preparing for dinner or at the front door greeting customers, these activities are what make a restaurant. Said another way, restaurants excel when they’re working offline. At the same time, we live in a world that more than ever demands convenience, usually brought about by technology. Customers are asking for faster, easier ways to order their meals. Like most people they are busy checking emails, jumping in and out of apps, messaging friends and browsing websites. Said another way, customers live and work online. ChowNow was created to bridge this disconnect. Our products help restaurants get online quickly and easily so they can maintain direct relationships with their customers. As the world evolves and new technology platforms emerge, we will be there to help our restaurant clients stay up to speed online. We cannot control the taste of their food or the friendliness of their staff, but we can arm them with the tools needed to compete in the tech-driven world we all live in. CHRIS WEBB, CEO

ChowNow

Want to learn more about ChowNow? Visit ChowNow's website.