Manager, Business Systems

ChowNow, Los Angeles, CA or Remote

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Duration: Full-Time

About the Team: 
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace and the kind of mission, that appeals to you, we’d love to talk. 

Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:
As a Manager, Business Systems, you will join our Business Systems team, using your expertise in the Salesforce platform to drive solutions for ChowNow’s most important operational initiatives as we scale our mission to help local restaurants thrive. 

Specifically, you will:

  • Manage the Business Systems Analysis function; lead, mentor, and train your team on requirements solicitation, translation, and business process mapping, ensuring SLAs are met. 
  • Lead the team’s process for turning ambiguous requests into clear requirements, backlog prioritization, and project execution. 
  • Translate business requirements into well-designed, scalable solutions in our Salesforce Sales and Service Cloud instances. 
  • Lead stakeholder engagement with critical business partners to provide guidance on system capabilities and address any functional issues. 
  • Work directly with stakeholders to understand their pain points and present solutions for automation.
  • Comfortable changing hats between strategic planning and hands-on Salesforce configuration.  
  • Manage project delivery for 1-3 strategic initiatives per quarter.
  • Discover processes that can be automated to enrich the user experience for our end-users and customers, then design and execute elegant solutions. 
  • Take a hands-on approach to Salesforce requirements documentation, solution design, and implementation.
  • Contribute as a valued team member to our culture of mutual respect, productivity, diversity, and continuous learning. 

You Should Apply If:

  • You have 6+ years of hands-on Salesforce experience as an implementation lead, solution consultant, administrator, and/or developer. 
  • You have 2-3+ years of people management experience.
  • Salesforce Certifications required; Sales Cloud and Service Cloud Consultant Certifications preferred. 
  • You possess expert-level cross-functional project management experience. PMP or Scrum certifications preferred.  
  • You have experience using flow diagrams to bring clarity to ambiguous requirements.  
  • You are comfortable wearing a solution architecture hat, working directly with business stakeholders to understand their goals and translating them into best-in-class solutions.
  • You have an understanding of SDLC best practices and demonstrable experience applying them to application development, including requirements definition, change management, unit testing, data hygiene, and test environment management. 
  • Previous experience in a fast-paced environment focused on scaling internal systems. 
  • You work well as a team, contributing to our culture of collaboration, sharing knowledge, and encouraging each other. 
  • You have a personal passion for continued learning.

  • This role can be located at HQ in Los Angeles or remote in the Central or Western time zones. Reports to the Business Systems Director. 

Within 1 Month You’ll:

  • Complete the ChowNow onboarding camp to gain a deep understanding of our mission, customers, and business.  
  • Shadow each stakeholder department, gaining an understanding of the ChowNow business workflow in Salesforce and our ecosystem of integrated applications.  
  • Begin leading weekly prioritization and requirements meetings as part of the Business Systems team.
  • Meet with each department SME to understand their role at ChowNow and their current priorities and pain points in regards to internal systems. 
  • Complete a deep dive review of our Salesforce customizations and end-to-end process flows. 

Within 3 Months You’ll:

  • Create a detailed business process to systems flow document, highlighting where bottlenecks exist. 
  • Create a rolling 90-day roadmap to address the top 3-5 operational pain points. 
  • Author your first project requirements specification and refine with the team.
  • Gain a detailed understanding of the current state of Salesforce at ChowNow and take ownership of a functional area such as Support automation, Communities,  or refining one of our highly adopted custom objects. 
  • Hold a brown bag on Salesforce Tips & Tricks for our end-user community.  
  • Attend Scrum training as part of your personal growth objectives (budgeted by ChowNow).  

Within 6 Months You’ll:

  • Become a trusted partner to the business by solving some of the most common pain points causing friction for our users or customers. 
  • Contribute to the successful completion of Lightning migration. 
  • Refine the team’s process for requirements gathering, prioritization, testing, and release. 
  • Work with stakeholders to launch at least one strategic project that contributes to the scalability of ChowNow Operations.

About Our Benefits:

  • Competitive Salary
  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • A remote-first culture and monthly stipend offering flexibility to work where you want and how you want.
  • Rock-solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 7  weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program.
  • Commuter benefits (including Uber Pool).
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Quarterly Industry Speakers Series.
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.
  • Fully stocked kitchen and cold brew on tap.
ChowNow takes the health and safety of our team seriously. Effective December 1, 2021, we will require all employees to have been vaccinated against COVID-19.  We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
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About ChowNow

At ChowNow we are driven by one purpose: to provide restaurants with the tools needed to compete in an increasingly technical world. We believe restaurants are at their best when they focus their efforts on the quality of their food and service. Whether it be in the kitchen preparing for dinner or at the front door greeting customers, these activities are what make a restaurant. Said another way, restaurants excel when they’re working offline. At the same time, we live in a world that more than ever demands convenience, usually brought about by technology. Customers are asking for faster, easier ways to order their meals. Like most people they are busy checking emails, jumping in and out of apps, messaging friends and browsing websites. Said another way, customers live and work online. ChowNow was created to bridge this disconnect. Our products help restaurants get online quickly and easily so they can maintain direct relationships with their customers. As the world evolves and new technology platforms emerge, we will be there to help our restaurant clients stay up to speed online. We cannot control the taste of their food or the friendliness of their staff, but we can arm them with the tools needed to compete in the tech-driven world we all live in. CHRIS WEBB, CEO


Want to learn more about ChowNow? Visit ChowNow's website.