Program Experience Coordinator, International Soft Landing Program - Miami, FL

Cic, Miami, FL


Duration: Full-Time

CIC is seeking a Program Experience Coordinator to support the International Soft Landing Program and deliver the best possible program experience. This role will be based out of Miami.  

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. 

We have locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.  

CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public. 

We invite you to explore all our openings and learn more about our teams here.  

The CIC International Soft Landing Program prepares startups to expand into the U.S. market, giving the participants:
• A road map to enter the US market.
• Compelling sales and funding pitch to attract clients and investors.
• Clarity on a legal, tax, and immigration strategy.
• Connection to, CIC trusted partners, banks, accelerators, and investors.
• An impactful agenda led by CIC, a world-class innovation leader. 

The ISL Program Experience Coordinator’s focus is to support, coordinate, and execute the International Soft Landing Program’s cohorts. The goal is to deliver the best possible program experience for founders, mentors, partners, investors, and other stakeholders, while reporting to the Director of International Soft Landing Strategy.

Responsibilities include:
• Program and speaker coordination before, during and after the cohort and the session.
• Web, email, and social event promotion on CIC communication channels in coordination with the CIC Marketing department.
• Track and measure sessions engagement and the program experience, extracting insights for improvements. 
• Identify and mitigate risks to the effective operation during the sessions.
• Support the administrative side of giving the best possible soft landing experience to founders, mentors, partners, investors and other program stakeholders.
• Collect feedback from participants, instructors, and clients.
• Coordinate research and collaborate with educators, subject experts, and other professionals to develop quality curricula and recommended learning resources.
• Monitor class progress and make relevant suggestions to keep making the program better. 
• Support the systems to scan and approve qualifying candidates for the program.
• Maintain metrics tracking tools for program health, and incorporate into quarterly reporting.
• Administration tasks such as scheduling, calendar management, and information and documentation sharing with instructors and participants.  

Physical activities on the job: 
Frequent use of hands for fine motor work and mid to full vision. This position includes hosting the program in our spaces, necessitating moving around our spaces and lifting/moving AV equipment, tables, and chairs. This position also requires significant time working on a computer and navigating between different documents and platforms.  

You have experience creating marketing campaigns, coordinating programs and events and bringing a creative, flexible approach to your work. You have a long-term commitment and passion for the startups world.  

More specifically, you shine:
• Executing events or programs activities.
• Creating content for social media and email marketing.
• Envisioning, developing and implementing innovative program experiences.
• Communicating and promoting programs through digital media channels.
• Navigating failures with a commitment to improvement, and with a relentless, obsessive attention to detail while completing administrative processes and procedures. 
• Working in fast-paced environments with a focus on program planning, business operations, and/or project management.
• Communicating in English and Spanish, written and verbal.
• Planning and prioritizing to meet program tasks goals.
• Adapting quickly to different situations.
• Anticipating the needs and requests of participants and instructors.  

• Professional proficiency in Spanish is required; Portuguese is preferred but not required.
• Comfort in Google Apps, and open to learning about Asana, Hubspot, Google Site, Jot Form, Canva. 
• Strong writing skills and experience creating content for social media platforms such as Instagram and LinkedIn. 
• Comfort speaking in formal and informal group settings (at times you will present or speak in front of multiple entrepreneurs/start-ups simultaneously).
• An interest in Miami’s start-up community, key influencers, networks and organizations.
• Excellent organizational, customer service, communication and problem-solving skills.
• Strong interest in the discourse around technology, startups, entrepreneurship, and venture capital.
• On a weekly basis, availability to work in a hybrid working environment (home and from CIC’s office space.) The expectation is that the team member will work a simple majority of the time from the CIC office space.
• Minimum of a bachelor's degree or equivalent experience. 

If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.  

• Starting compensation is $53,703.
• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long- and short-term disability, and life insurance.
• 401k (must be 21+).
• 3 weeks vacation from the start (more with seniority), plus thirteen paid holidays.  

In addition to helping to make the world a better place, we work to ensure each talented team member feels nurtured by many benefits.
• Fun people. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.  

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer. 

About Cic

CIC was founded in 1999 in Kendall Square (Cambridge, Massachusetts) and houses more than 1,000 companies across 8 locations, offering premium office and coworking space. CIC companies come from a wide variety of industries, and while our community is composed primarily of startups, it also includes larger companies, investors, and service providers. We measure our success through our economic impact. Startups housed at CIC have raised over $2 billion in venture capital investment and created over $2 billion of publicly disclosed exit value, CIC companies have added an estimated 40,000 jobs to the economy. In Cambridge, this hive of innovation has drawn the four largest venture capital funds in Massachusetts, with a combined $7.1 billion of assets under management, to relocate their headquarters into CIC’s buildings, alongside a number of smaller funds. Capital, mixed with exceptional talent and strong ideas, accelerates job growth and value creation.


Want to learn more about Cic? Visit Cic's website.