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Client Services Engineer

ClearSlide, San Francisco

The Sales Engagement Platform Leader


Are you interested in joining a category-defining cloud software company and playing an integral role in helping scale it? Do you want to work with an amazing group of peers who’ll inspire and challenge you in new ways every day? Are you passionate about making a difference in the way people work, while having a great time doing it?

If so, ClearSlide could be for you.

ClearSlide transforms the business of selling. ClearSlide provides an easy-to-use, integrated platform to give organizations of any size a way to engage customers on the phone, through e-mail, and in person. With ClearSlide, sales, marketing and customer success teams can interact with insight to achieve better business outcomes.

As a fast growing and exciting web-based start-up we're looking for a talented Client Services Engineer to join our Client Services organization. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a fast-paced start-up environment. If you are looking for a dynamic and challenging role, working alongside a team of proven stars, we encourage you to apply.

As part of the inbound support team, drive customer success by providing quality first touch support to ClearSlide customers
Respond to support requests from email, customer cases, phone and escalations from other customer-facing team members
Escalate as necessary to account managers and sales engineers
Work alongside offshore support team to ensure efficient hand-off of cases
Participate in Sales Engineering team programs, including product request prioritization process, backup to QA team and covering pre-sales engineering activities where needed
Maintain accurate customer engagement metrics

2-3 years experience in an inbound support role responding to external clients via phone, chat or email
Insatiable appetite for learning new technologies
Commitment to providing an exceptional customer experience
Strong communication skills including clear and friendly phone manner, excellent grammar, and clear, concise writing style
Desire to build a career in a customer-facing technical role (e.g. technical account manager, sales engineer, solutions consultant)
4 year University degree, preferably in a technical or business discipline
Foundational knowledge of web technologies (web browsers, SSL, DNS, Salesforce.com, SMTP)
Experience in a support or customer success role is preferred but not required


Why ClearSlide?

We’re fun, we’re smart, and we thrive on cutting edge. If that isn’t enough to entice you, ClearSlide also offers all of their employees:
Fitness program reimbursements
Employee referral bonuses
Free food and snacks (lots of ‘em!)
Company outings
Volunteer opportunities



A Few Things We’re Proud Of

ClearSlide is the leading Sales Engagement Platform that empowers sales teams to engage customers and close more business. Founded in 2009 and headquartered in San Francisco, ClearSlide was funded by top Silicon Valley investors including Greylock Partners, Bessemer Venture Partners, Social+Capital Partnership and Felicis Ventures. ClearSlide is now part of Corel Corporation, one of the world's top software companies with the mission to help people achieve new levels of creativity, productivity, and success

Check out a few of our accomplishments!

Best in Business Award 2017
Big Innovation Award 2017
Best Content Analytics Solutions 2017
Timmy Award 2015
Innovations Sales Engagement Platform 2017

ClearSlide Celebrates Diversity

Diversity is the one true thing we all have in common.
Celebrate it every day.
-unknown

Since opening our doors, we have made embracing our employees differences our largest priority. We welcome all cultures and orientations and thrive on the unique qualities every individual brings to the team. We view “out of box” as innovative; “quirky” is right up our alley. Our employees are empowered to be who they are because we believe there is no better self than your true one.

We are an equal opportunity employer and make sure every person who chooses ClearSlide becomes part of our family. It is important to us that we continue to create an inclusive environment that values everyone's different backgrounds and perspectives - it allows us to do our best work alongside the best people.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
 
So come join us. Create with us. Change the world with us.

About ClearSlide

ClearSlide is the Sales Engagement Platform leader. We make it easy for sales and marketing teams to find the best content, effectively communicate it whether in-person, on the phone or through email, and get insights into exactly how customers engage. At the end of the day, we help sales and marketing teams make every interaction count and create truly amazing customer experiences. ClearSlide customers achieve higher seller productivity, increased sales management effectiveness, and stronger content ROI. Founded in 2009 and headquartered in San Francisco, ClearSlide serves over 2,000 companies with nearly 1 billion minutes of engagement from customers like Autodesk, Comcast, Expedia, Medtronic, Novartis, The Economist, Paychex, Thomson Reuters, Verizon, and more. Powered by the Vega Release, ClearSlide is the system of engagement for sales, marketing & services teams that makes every customer interaction more successful. For managers and leaders, ClearSlide provides engagement dashboards to improve deal visibility, coaching, and stronger forecasting. For content users and creators, ClearSlide makes it easy to organize and recommend content tailored by sales stage, with next-step interaction suggestions. For reps, ClearSlide intuitively delivers content, communications, and real-time analytics in a single, unified Sales Engagement Platform experience.

ClearSlide

Want to learn more about ClearSlide? Visit ClearSlide's website.